Jon Duff Email & Phone Number

Results-oriented technology leader with a successful history of account management and project delivery within the business sales environment. Experienced in driving account growth with a focus on driving business value with actionable strategies. As an operations analyst I support both business stakeholders and development teams in ensuring system applications are meeting all requirements. I use agile testing methods to ensure that business needs are met for both system enhancements and corrections. I also help solve critical business issues that arise and help drive efficiencies at the operational level to help deliver positive results. Prior to this role, I supported the busiest small business sales team for the Orange County area in Southern California as a Sales Operation Analyst with Verizon Wireless. In this role I was responsible for training customers on using online self-serve tools, presenting rate plan analysis to both retain existing customer base and offer savings to reinvest into solutions. I also developed and trained internal employees on a custom made analysis tool that uses both SQL and EXCEL to translate account data into an understandable format.Specialties: CRM tools knowledge, solution selling, people development, account reporting, vertical solutions, product marketing, department training, operational excellence.I have a Bachelor of Arts degree in Sociology from Cal State Fullerton.

Listed skills include Customer Service, Account Management, Customer Experience, Customer Satisfaction, and 25 others.

• 

  Cal State Fullerton

  Sociology