Jon Duperron Email & Phone Number

North Attleborough, Ma, Us

United States

Oversaw a diverse technology portfolio, including enterprise wireless, remote connectivity, file sharing, collaboration tools, digital marketing, data visualization, and low-code development, serving both internal and external stakeholders. Developed and executed product visions and strategic roadmaps aligned with business objectives, leading cross-functional agile teams across architecture, engineering, operations, information security, and business functions to deliver new features and enhancements focused on improving technology experiences and driving business value. Collaborated with global business partners to consistently exceed business goals. Through thoughtful planning and prioritization, improved services, strengthened security, increased user adoption, and optimized ROI.

Strengthened the organization’s cybersecurity posture as a GIAC Certified Incident Handler (GCIH) by enhancing detection and incident response capabilities, safeguarding intellectual property, sensitive data, and critical business systems. Architected, designed, and implemented robust security solutions and processes to fortify systems, networks, and data against unauthorized access, attacks, and breaches. Actively engaged in hands-on cyber threat detection, monitoring, and rapid response to ensure proactive defense and mitigate risks effectively.

Providence, Rhode Island Area

Lead on various development and implementation projects that aided in the delivery of world class endpoint solutions. Recognized for leadership and commitment to getting the job done right and continuously making improvements to make the team and its services better. Led cross-functional teams to help improve service areas and provide others with the resources and confidence to grow.

Braintree, Massachusetts, United States

As a hands-on technical leader, I was dedicated to delivering consistent, high-quality services to an international end-user community. My core duties were in providing strategic and operational leadership for the staff of a multifaceted helpdesk and desktop engineering team. Notable achievements include defining and managing hardware lifecycle management, implementing global hardware standards for laptops and desktops, negotiating licensing, maintaining vendor relationships, and overseeing equipment allocation and deployment. Additionally, I successfully maintained software licensing compliance and managed the Microsoft Enterprise Agreement.

Braintree, Massachusetts, United States

Served as the lead technician for Helpdesk/Desktop Support, focused on producing and maintaining a stable and secure computing environment. Managed the Client Management System, created, distributed, and managed corporate software packages, and planned, executed, and managed software upgrades and deployments. Increased support activity automation through innovative technology solutions. Developed and implemented process improvements for the helpdesk, cross-trained helpdesk and desktop support staff, and solicited customer feedback to continually enhance service quality. Provided team leadership and strategic direction to achieve departmental goals and ensure exceptional support services.

Braintree, Massachusetts, United States

Recognized for superior customer service and exceptional technical abilities, rapidly promoted through three levels due to outstanding performance. Delivered top-tier support experiences while continuously enhancing technical expertise. Identified gaps in support processes, proposed and implemented improvements, and automated manual tasks to boost customer satisfaction, streamline operations, and improve SLA metrics. Successfully transformed the user community's perception of the support team by consistently delivering exceptional customer service and resolving issues promptly and efficiently.

Management Information Systems, General

Associate'S Degree, Business Administration And Management, General