Design and deliver comprehensive training programs on the correct usage and application of sealants.Collaborate with the product development and quality assurance teams to ensure that training materials align with new product innovations and industry trends. Conduct training needs analysis to identify gaps in knowledge and skills among workforce teams, and creating creative training solutions to meet all needs within department to include new hire, continuing education, leadership development and employee engagement. Monitor and evaluate training effectiveness through assessments, feedback sessions, and performance metrics to ensure continuous improvement. Manage all training logistics, including scheduling, resource allocation, and coordination of training venues Provide technical expertise and support to sales teams, enhancing their ability to communicate product benefits and specifications to clients. Stay up to date with the latest industry trends and innovations to ensure training programs remain relevant and cutting-edge.

Manage daily operations, including management of staffDevelop and launch educational programs to enhance knowledge and skills, improving staff skills by 40%.Create and implement customer-centric (CX) protocols to improve customer satisfaction increasing NPS scores by 34%.Conduct thorough evaluations of operational efficiencies, identify areas of improvement.Redesign daily operations, resulting in a 52% increase in overall efficiency.Assess staff contributions and implement strategic operational and organizational changes, leading to a 60% boost in morale levels among team members

Implemented standardized training initiatives to improve organizational learning processes.Successfully rolled out an enhanced onboarding process, leading to a notable 22% increase in staff retention.Designed and launched technician and sales training programs, resulting in an 18% improvement in operational efficiency.Developed a comprehensive company-wide safety training program, resulting in significant cost savings of $800K.Collaborated with leadership to introduce company-wide performance evaluations.Implemented a comprehensive Leadership Training plan throughout the organization.Instituted company‐wide Learning Management System. Key Accomplishments Standardized all training initiatives Implement onboarding process Create technician and sales trainingCreated company wide Safety Training program Collaborated with leadership to introduce company wide performance evaluations Build company-wide training consistency by defining career paths and subsequent training initiatives to support. Incorporate multiple training modalities to ensure company-wide adherence to corporate training initiatives. Measure outcome of training initiatives and partner with leadership to define follow up opportunities.

Established and managed the customer experience department (20+ agents, and 3 supervisors), ensuring a seamless and exceptional experience for customers.Articulated and aligned company and team culture with business needs and growth objectives, fostering a cohesive and thriving work environment.Nurtured a high-performing employee base to drive company growth and facilitate successful business expansion.Led the management and enhancement of the app, working closely with an international software development team.Defined and embodied the "voice of the company," representing its values, mission, and brand consistently.

Oversee and support independent dealer commercial and MDU installationsManage and coordinate commercial and MDU equipment needs via SFDC (salesforce)Extensive travel to perform quality checks and sign off on completed commercial and MDU properties Create and foster positive relationships with dealer network to ensure timely and accurate completion of installations

Established and managed a team of six Regional Training ManagersResponsible for ensuring DIRECTV installation and service training was developed and implemented for the entire national technician base(< 15,000 techs, nationally). Evaluated results of all training programs and worked collaboratively with multiple departments to define and provide optimal solutions. Implemented multiple training modalities and strategies to ensure goals were met to the highest level of retention. Conducted audits, inspections and spot-checks of all training programs and locations. Lead the internal communication efforts around technical programs and create/maintain program collateral.Key Accomplishments Implement company-wide Learning Management SystemDesigned and developed national training programs via Articulate, Camtasia, Socrative among other software systems.Established and managed a team of six Regional Training ManagersDevised and launched a national Train the Trainer course, contributing to a 36% improvement in new hire retention.Implemented technical training for multiple business units, leading to over $1M in cost savings.Led a change strategy that improved employee engagement by 16 percentage points.Developed a 90-day onboarding strategy for new hires, increasing performance by 9% and reducing attrition by11%.Fostered cross-departmental collaboration to enhance training effectiveness and outcomes.Ensured comprehensive development and implementation of DIRECTV installation and service training for a national technician base of over 15,000.Played a key role in the evaluation of training program results, working with multiple departments to define and provide optimal solutions.Leveraged multiple training strategies to ensure goal attainment and high levels of knowledge retention.Fostered a culture of continuous learning and improvement within the organization.

Responsible for development and implementation of standardized and consistent training programs for all aspects of the business including, but not limited to; HR Compliance Training, Management Development, Technical Training, Quality and Safety for National footprint - 4000+ employees.