- Created the business plan for managed services and cloud hosting business division to expand and diversify revenue streams to the business- Executed the business plan to implement the services and provide school districts with high-availability, robust security, disaster recovery, and business continuity - Marketed the services to 700+ K-12 public school districts across New York state- Responsible for the ongoing management and oversight of the Cloud Services business division… Show more - Created the business plan for managed services and cloud hosting business division to expand and diversify revenue streams to the business- Executed the business plan to implement the services and provide school districts with high-availability, robust security, disaster recovery, and business continuity - Marketed the services to 700+ K-12 public school districts across New York state- Responsible for the ongoing management and oversight of the Cloud Services business division to meet SLAs including 99.95% availability Show less

- Responsible for the design and implementation of the global IT architecture supporting SaaS applications used by 700+ global customers- Developed and executed plan to migrate and consolidate all production systems from multiple colocation facilities to AWS- Reviewed and re-architected application components to take advantage of cloud technology- Updated and streamlined incident response and production support processes- Worked in close coordination with DevOps teams to drive… Show more - Responsible for the design and implementation of the global IT architecture supporting SaaS applications used by 700+ global customers- Developed and executed plan to migrate and consolidate all production systems from multiple colocation facilities to AWS- Reviewed and re-architected application components to take advantage of cloud technology- Updated and streamlined incident response and production support processes- Worked in close coordination with DevOps teams to drive automation and efficiency in the development cycle and release processes Show less

- Responsible for the management of all IT resources, both internal and customer facing- Created and implemented IT policies and procedures to support rapid growth and scale from 20 employees to 110+ employees and from 300 customers to 700+ customers in 14 months- Architected and implemented AWS environment to extend and scale corporate network into the cloud- Migrated all Development and QA workloads to AWS- Unified AD domain and management across two offices

Responsible for the management and oversight of General and Administrative business units: Information Technology, Procurement, Logistics, Facilities Information Technology- Responsible for management of all internal IT resources: Access Controls, Local Domain, Networking, Security Cameras - Manage Active Directory/Group Policy for over 100 end-user workstations- Constantly identify, analyze, test, and implement IT systems to meet current and future business objectives-… Show more Responsible for the management and oversight of General and Administrative business units: Information Technology, Procurement, Logistics, Facilities Information Technology- Responsible for management of all internal IT resources: Access Controls, Local Domain, Networking, Security Cameras - Manage Active Directory/Group Policy for over 100 end-user workstations- Constantly identify, analyze, test, and implement IT systems to meet current and future business objectives- Resolve all internal IT helpdesk requests, escalating to and managing external vendors when necessary - Manage annual PCI level 1 audit project including policy documentation, QSA audit, penetration testing, and port scans- Manage Salesforce.com CRM system as an administrative userProcurement - Manage $2 million procurement budget across all business units - Source and procure all items necessary for business operations: IT equipment, Office Supplies, Janitorial Supplies, Facilities Maintenance, Marketing & Promotional Materials, Consumables, Catering, Travel & Entertainment- Regularly review, negotiate, and maintain contractual agreements with all outside vendors- Negotiate lease terms with financial institutionsLogistics- Work alongside Regional Sales team to identify relevant tradeshows and events in their territories- Coordinate the pickup and delivery of all booth and promotional materials- Ensure materials are delivered in accordance with time-sensitive schedules - Keep an accurate inventory of all materials in storage facilitiesFacilities- Assisted with the site selection of new 6500 sq. ft. office in Midtown Manhattan- Worked with architects to design office layout, furniture placement, and electrical needs- Managed the entire build-out process and coordinated activities of all external contractors: Carpenters, Electricians, Furniture Installers, Wiring Engineers, Movers- Oversee the day-to-day maintenance and cleaning to maintain a safe and healthy environment Show less

- Responded to and escalated inbound customer support inquires via telephone and e-mail for over 300 clients- Recommended system enhancements based on customer feedback and own industry knowledge- Collaborated with clients to conduct user acceptance testing of new system features- Built and maintained client interfaces to Global Distribution Systems, Online Travel Agents, and on-premises hotel systems- Built and maintained client credit card processing gateway connections-… Show more - Responded to and escalated inbound customer support inquires via telephone and e-mail for over 300 clients- Recommended system enhancements based on customer feedback and own industry knowledge- Collaborated with clients to conduct user acceptance testing of new system features- Built and maintained client interfaces to Global Distribution Systems, Online Travel Agents, and on-premises hotel systems- Built and maintained client credit card processing gateway connections- Conducted end-user and administrator training sessions via online and on-site meetings- Proactively monitored user adoption and use of system to prevent issues from occurring- Increased end-user competency by creating new documentation and online self-help resources Show less

- Created new asset tracking database system utilizing barcode technology- Managed Windows 7 upgrade/deployment process utilizing new image-based processes- Managed Active Directory/Group Policy for over 300 end-user workstations- Supported hotel technical systems: PMS, POS, Sales/Catering, Purchasing/Inventory, Accounting- Provided level 1 and 2 Helpdesk support - Configured new computers, installed new software/hardware, and managed loaner laptop program- Created and… Show more - Created new asset tracking database system utilizing barcode technology- Managed Windows 7 upgrade/deployment process utilizing new image-based processes- Managed Active Directory/Group Policy for over 300 end-user workstations- Supported hotel technical systems: PMS, POS, Sales/Catering, Purchasing/Inventory, Accounting- Provided level 1 and 2 Helpdesk support - Configured new computers, installed new software/hardware, and managed loaner laptop program- Created and updated documentation and manuals for both IT staff and end-users Show less