Jonecka Williams Email and Phone Number

Implementation of Rapid Process Automation (Bots)Creation of Performance Guarantee Tracking to decrease any financial payouts for the company. Resulting in zero penalty.Implementation of Dual Choice plans for electronic files for the Georgia and NW RegionInitiated a work from home initiativeConducting performance evaluations of 17 employeesPlanning and setting goals for two teams with continuous change and implementation in the electronic space with new layouts, formats, file types, and process improvements.Monitoring team performance to ensure objectives are metSupporting employees with training and development activitiesOversight of day to day operations, lead resolution of complex eligibility files and premium auditsSuccessful career development for staff members resulting in four promotionsWorking with internal business partners including; Case Install, KP834, NEDI, NEBO, CSC AARs, Membership Liaisons, I. T and Memberships Admin/Employer Broker

• Lead team on day to day operations to ensure metrics are met• Evaluation, development and performance evaluation of team members• Distribution of workload• Coaching of current employees• Work closely with I.T to complete complex mapping• Root cause analysis and issue validation• Database testing• Submission of hard code mapping of electronic files• Performs validation of data and configuration prior to file processing• Mapping and configuration of 834, NAS, Hewitt and excel file layouts• Created training material as well as trained new and current staff• Created book of business for current staff• Systems analysis• Analyze electronic data in order to detect and interpret system capabilities • Develop test cases• Replicate and report data defects• Creation of sftp server and mainframe names

Managing coaches, staff members and 5 board members Oversight of day to day operationsAccountable for economic affairsCreating marketing and advertising campaignsBudgetingDeveloped strong relationships with business partners Operational reporting

• Handled and researched escalated issues requiring supervisory intervention to the customer satisfaction in a timely manner• Enter on call schedules for over 100 Doctors• Distribution of work for 10 employees• Training of new hires on systems and policy and procedures• Data analysis of contract and facility codes• Process external medical claims

Managed financial and membership accounts for 30 health clubsResponsible for client engagement audits Monitored financial expenditures Processed internal claimsOperational reporting

Coordinated daily routes for 20 field technicians Daily and monthly reporting for file conversion Processed internal claims for damaged products Ad Hoc reportingTraining of new employees on systems, procedures, and corrective action