Information Technology System Administrator
CurrentUtilize remote monitoring and management software to resolve client’s issues, increasing resolution rate by 35%. Conducts regular security checks and provides updates to defend against potential cyberattacks. Improved technical support processes which increased efficiency by 30%. Install and update Malware Protection Systems on all client platforms, decreasing the risk of malware attacks by 40%. Converted 15+ physical Windows servers to virtual servers using Hyper-V technology, streamlining server management, and reducing related hardware costs by 25%.
Apr 2024 - Present
