Jonel Dushay Email & Phone Number

Bethel, Ct

- Interfaced with clients to understand goals and objectives and offered strategic solutions resulting in long-lasting, trusted relationships and increased revenue- Managed the successful execution of multiple concurrent marketing projects from conception through delivery and built a strong sense of teamwork among cross-functional teams- Defined scope, assigned resources, created budgets and project briefs, set achievable timelines, and tracked project burn, ensuring timelines were consistently met and projects remained within budget - Implemented a new project post-mortem process to gather learnings and identify areas for future optimizations, resulting in increased success and profitability of future projects- Led status meetings with internal teams and clients; captured and shared meeting notes and created a more efficient and streamlined communication process across all project team members- Managed projects towards reducing and eliminating risk. Anticipated necessary contingency plans; responded proactively for resolution, and escalated issues when appropriate, ensuring goals were always met and budgets were never exceeded- Designed improved KPI reports including GA data, database statistics, social listening results, as well as PPA reports inclusive of insights, learnings, and opportunities which provided clients with clear, comprehensive program data in one format- Improved QA process and increased efficiency of reviews and change requests- Exercised leadership for the team by demonstrating strong work ethic and fostering teamwork

Newtown, Ct

- Successfully led cross-functional teams through a complete redesign, rebuild, and re-launch of the company's 4 magazine franchise websites resulting in significant increased revenue- Offered strategic input and innovative website optimization suggestions resulting in a 30% increase in new subscriptions and a 42% increase in renewals- Acted as liaison between Taunton Interactive, Creative, Marketing, and Advertising teams to manage content-rich websites, led and executed digital and print advertising and marketing projects and promotions, and ensured projects were consistently delivered on time, within budget, and met expectations- Managed relationships with external technical vendors. Improved efficiency of invoice processing, monitored department budgets, and identified savings opportunities on vendor expenses

Shelton, Ct

- Primary point of contact for major CPG brand clients, offering comprehensive and strategic account management through coordination of all initiatives and promotions for client eCommerce sites with an annual revenue of over $15mm- Responsible for developing and managing strong client relationships including initial client onboarding, daily collaboration and communication throughout design and development process of eCommerce site creation, and building ongoing strong, trusted advisor relationships to ensure the client's continued success- Worked closely with Marketing, Tech Development, and Web Design teams and consistently offered strategic opportunities to improve site functionality; created compelling and profitable promotions and offers, and enhanced overall customer experience resulting in increased sales and repeat customers - Managed all content updates, photo shoots, and merchandising to ensure products and brands were appropriately represented at all times- Collaborated with Purchasing and Warehouse Managers to plan and manage inventory levels and helped increase shipping profitability by 20%- Developed effective and profitable search and affiliate marketing programs with Marketing Manager and brand partners which led to significant increases in site traffic, conversion, and AOV- Continually monitored gross margins and profitability to maintain positive ROI. Exceeded sales goals and increased annual sales revenue by over 40%

Monroe, Connecticut, United States

- Directly responsible for developing and managing strong wholesale client relationships for a cabinet hardware company. Acted as primary contact and trusted advisor for all retail showroom clients and go-to person for all new client inquiries for product information and sales tools- Identified and expanded new partnerships and built increased visibility and exposure to the brand and product line- Proactively led all website updates and enhancements on an ongoing basis, resulting in increase in site visitors and brand exposure- Managed inventory and processed client orders expeditiously to ensure customer satisfaction- Coordinated and planned trade shows resulting in additional new clients and increased sales by 28%