Jone Linh Email & Phone Number

Vietnam

[automotive device - cooling blower, seat heater]Lead communication process with customer to receive customer requirement, handle customer complaint and providetimely feedback to customer- Ensure that any projects running in Gentherm Hanam meet both Gentherm and customer standard- Ensure the promotion of customer focus throughout the organization - To support and cultivate a culture of First-time quality and Zero Defects and Continuous improvement.- Lead process to identify… Show more [automotive device - cooling blower, seat heater]Lead communication process with customer to receive customer requirement, handle customer complaint and providetimely feedback to customer- Ensure that any projects running in Gentherm Hanam meet both Gentherm and customer standard- Ensure the promotion of customer focus throughout the organization - To support and cultivate a culture of First-time quality and Zero Defects and Continuous improvement.- Lead process to identify customer requirements for PPAP package and assist PPAP specialist to prepare the PPAP package- Assisting customer in any quality related queries for complaint issue, communicate with customer or supplier about the product quality issue; Stop shipment to ensure that non-conforming product do not ship to customer and stop production to correct quality problems or process that do not conform to requirements- Provide data and information to internal and external audit about customer quality- Lead overall APQP quality related tasks to interface with other function in the overall APQP implementation- Lead change management process with related to Quality activity and drive for completion on time to meet customer requirements- Be a Product Safety Representative for Product Safety Process from the Hanam, Vietnam plant- Summarize and monitor PPAP till customer approved- Identify the customer requirements on the test and test report and having them translate into processes- Ensure that all commitments related to product specification entered into by the company meet the requiredconditions of quality- Coordinate to complete all kinds of quality reports which requested by customer during the Project Running- Stop shipment to ensure that non-conforming product do not ship toCustomer- Monitor customer scorecards related to APQP performance and customer portals on ensuring meet and monitor customer satisfaction Show less

Hanoi, Thành Phố Hà Nội, Vietnam

[3D touch sensor device]- Manage the process of Supplier Management- Work with suppliers and ensure quick investigation and effective Corrective / Preventive Actions / 8D are in place. Perform audits to qualify suppliers.- Coordinating cosmetic inspection process and status giving, product in process and finished goods in order to make sure the quality of material/ product- Manage and allocate QC inspector and shift leader, QC supervisor manpower to achieve optimum working… Show more [3D touch sensor device]- Manage the process of Supplier Management- Work with suppliers and ensure quick investigation and effective Corrective / Preventive Actions / 8D are in place. Perform audits to qualify suppliers.- Coordinating cosmetic inspection process and status giving, product in process and finished goods in order to make sure the quality of material/ product- Manage and allocate QC inspector and shift leader, QC supervisor manpower to achieve optimum working performance and efficiency- Lead IQC operators to manage the process of Incoming Quality Control, ensure all materials meet company quality standards.- Maintain and implement ISO system within company, including to lead internal and external ISO audits, external supplier audits from customers- Ensuring the good operation of the whole informative technical service system. Supplier factory audit and training on each state (EVT, DVT, PVT, MP) to ensure good manufacturing practies- Propose of fixing, correlation, improving, completing the information and mesurement system and technical support in the supply chain to meet the requirements according to company standard.- Directly approach, closely following up and taking care of some big group customer (Samsung, LG, Apple)- Setup the internal document/forms for internal/external reports. Show less

Vietnam

[Display panel for mobile phone]- Responds to customer request for on-site technical support.- Performs machine installation, maintenance, repair and application support.- Troubleshoots product problems on-site.- Provides input for Applications Note to Product Engineering.- Provides information to Manager and Product Marketing on use of product and competitive situation in the accounts.- Provides input to Product Engineering for periodic maintenance.- Review all… Show more [Display panel for mobile phone]- Responds to customer request for on-site technical support.- Performs machine installation, maintenance, repair and application support.- Troubleshoots product problems on-site.- Provides input for Applications Note to Product Engineering.- Provides information to Manager and Product Marketing on use of product and competitive situation in the accounts.- Provides input to Product Engineering for periodic maintenance.- Review all plant material/product quality issues and follow up for responses.- Worst defect analyze, improvement action plan and control- Work with other departments to resolve daily issues such as materials, delivery, quality- Get feedback from customer and then inform to manufacturing team to improvement as soon as possible.- Analyze competitors and report back findings to manager and HQ.- Provide technical support to sales force and customers consistent with company strategy- Manage online QC team (27 persons) in daily activities.- Performs other duties as assigned by manager Show less

Hanoi

[mobile phone devices]- Support customer and receive customer’s request- Handling customer complaint and implement improvement actions.- Daily check worst defect to feedback production team for improve- Monitor; report daily production results, materials usage, waste and down time... (Camera, PCB, Chip IC, Adaptor, Antenna, Wifi...)- Analyzing and making countermeasures for problems and customer claims- Responsible for the Q.A funtions in the relevant section.-… Show more [mobile phone devices]- Support customer and receive customer’s request- Handling customer complaint and implement improvement actions.- Daily check worst defect to feedback production team for improve- Monitor; report daily production results, materials usage, waste and down time... (Camera, PCB, Chip IC, Adaptor, Antenna, Wifi...)- Analyzing and making countermeasures for problems and customer claims- Responsible for the Q.A funtions in the relevant section.- Ensure that the employees at the respective funtion adhere to all relevantly procedure/SOP (Standard Operation Procedure) and WI (work instruction).Ensuring the production capacity and resources at each process.- Approving new materials and co-operating with supplier in technical matters- Managing quality improvement process, vendor’s improvement process, problem solving and proposing solutions for all product reliability- Making weekly, monthly, and annual report- Support customer inspection with repair productions- Rework with NG productions Show less