Voice Service Associate
CurrentDuties and Responsibilities:•Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.•Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.•Checks accuracy and completeness of gathered data.•Adheres to the channel’s standard operating procedures and work instructions•Atends project… Show more Duties and Responsibilities:•Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.•Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.•Checks accuracy and completeness of gathered data.•Adheres to the channel’s standard operating procedures and work instructions•Atends project orientation, job-related training, and/or other company-initiated training when necessary•Reports all issues encountered with client-supplied applications to immediate superior•Reports machine/network breakdown to immediate superior Show less