Accountable for acquiring new and retaining existing accounts with Lumen's solution capabilities. Responsibilities include building strong relationships with key personnel at targeted accounts, directing overall written responses to structured procurements, leading presentations/demonstrations to prospective customers, and meeting defined sales and revenue targets. My position requires a strong combination of financial, product/technical, writing, and especially leadership skills, and is critical to achieving aggressive growth goals. Achieve defined sales targets, define, and implement sales activity requirements for account management. Provide leadership and guidance for all team members to clearly understand roles and responsibilities in achieving team objectives and have a consistent understanding of Lumen’s key differentiators in the market. Define price points necessary to win business and champion targeted accounts within the company (“internal selling”), especially on a financial basis and individually. Maintain CRM data to note account activity and provide accurate management reporting. Develop the equivalent of C-Level relationships with targeted accounts with the objective of positioning Lumen as its strategic partner. Provide consultative guidance to key personnel at targeted accounts, with the intent of influencing specifications in structured procurements to create ‘win-win’ outcomes. Provide guidance and input to both formal RFP and informal proposals with particular attention to narrative detail as well as Lumen's key differentiators; “selling Lumen” in clear and concise written form.

Develop strategic initiatives to grow and retain revenue streams for Fortune 10 assigned West Coast based accounts while ensuring superior customer satisfaction. Generating existing and/or new sales for my client base for the delivery of Comcast’s SD WAN, Managed Enterprise Services/Professional Services, Security Solutions, Cloud Connectivity, Ethernet public and private data connectivity, and complex voice solutions that solve customer's strategic business priorities.♦ Managed the worlds largest online retailer and prevented them from leaving the company. Turned the relationship around to be rated top technology vendor out of 6 global carriers

As a Senior Account Director for Level 3, I leveraged relationships that span over twenty years of experience, to successfully penetrate strategically identified dark accounts and win multimillion-dollar contracts for Level 3. Enabling clients and partners to leverage economies of scale across multiple product platforms (core infrastructure offerings) while building solid relationships built on trust and consultative selling techniques. Consistently exceeding my sales quota is second nature for me, equally important is my ability to develop and foster strong relationships- which I consider fundamental to my success selling across multiple verticals. Additional responsibilities include management of Level 3’s College Connect Interns, teaching new sales reps how to work smarter in a fast paced and challenging environment. Develop strong working relationships and keep lines of communication open across multiple departments while navigating complex internal processes. Monitor reporting for sales results to ensure Enterprise sales teams meet and exceed objectives. Key Achievements:♦ Presidents Club winner (multiple times)♦ Top Account Director for new strategic logo’s – Western Region “strategic” global accounts. ♦ Multiple contracts executed valued over 100M♦ Managed new sales executives

Aggressively prospected and called on high-level accounts while maintaining and expanding existing business. Promoted sales of voice and data networking products and services, including VoIP termination/origination, cabinet and cage space, and collocation services. Consulted with and liaised between clients and vendors to identify requirements and integrate latest technologies. Leveraged all product portfolios, including PBX CPE, hosted IVRs, and existing voice and data networks to innovate new applications.Key Achievement:♦ Presidents Club (multiple times)♦ Closed $10.2 MM of new business with one of the largest private equity firms in the U.S.

Exponentially grew market share and revenues for Fortune 100 data, voice, and media solutions provider.Devised and deployed winning sales strategy to win Fortune 1000 enterprise and carrier accounts. Prospected and networked throughout territory initiating relationships and establishing solid account base. Analyzed customer operations; uncovered opportunities; and persuasively presented product and service solutions. Collaborated and coordinated across multiple departments to facilitate sales and service initiatives. Coached new sales representatives on product knowledge and best practices. Tracked performance; compiled results; and reported on sales forecasts, customer needs, and competitive intelligence to senior management. Key Achievement:♦ Accelerated sales revenue from $1.5MM to $4MM and consistently fulfilled all targeted sales goals by providing exceptional service and building customer loyalty to generate incremental sales.

Built accomplished career record of advancement and achievement to become key contributor to company expansion and growth. Trained, supervised, coached, and evaluated team of 20 sales professionals in high-productivity environment to generate multimillion-dollar revenue streams. Established and enforced sales procedures and quality assurance standards. Promptly addressed and resolved escalated customer service issues. Proactively partnered with union and human resources leadership to improve employee relations and settle disagreements. Instituted employee referral program that accounted for several million dollars of additional revenue.