I've started my own online community consulting business. I mostly work with technical issues around DIscourse and strategic thinking about community growth.

I was responsible for stabilizing a mature community that had experienced a period of disruption. Solving these problems require tactical and strategic work. I also directed the activities of another senior community manager, though it was more a team of peers in practice.

I worked with EDB's documentation system by developing new tools build on GitHub Actionsm, encouraging community edits and educating staff writers.

I evaluated a mature community, proposed next steps (including migrating to Discourse) and worked with the entire company to revive the CC community. On our team, I was the community dynamics and software expert. Product mangers, developers and designers consulted with me about how to manage the forum software. I also worked with moderators and community leaders to defuse conflict and create community norms that work for members and the company.

I learned how to cultivate diverse communities and mentor community leaders. With 176 Q&A sites, Stack Exchange was a perfect laboratory for understanding how online communities thrive or decay. Even though I had "manager" in my title, the work was more like planning and tending a garden. It required both strategic vision for the entire network and tactical execution for mentoring, mediation and communicating change.

I was part of a team that designed and implemented the Science Investigator-led Processing System to process Tropospheric Emission Spectrometer algorithms. Since launch in the summer of 2004, we received a constant stream of data that needed to be stored on tape, converted into interferograms, spectra, vertical profiles and, finally, global maps for a variety of atmospheric properties. As a result, I managed a high-performance computer system that produced over a terabyte of data each month.