Jonerius Richardson Email & Phone Number

Afghanistan

• Provide defense of U.S. military base (FOB) and Airfield, protecting U.S. military, civilian contractor, and local national personnel.• Perform internal armed guard services to include, but not limited to, vehicle and personnel entry control points (ECPs), perimeter towers, personnel escorts, and internal patrols.• Work in conjunction with Army Military Occupational Specialty series; 18 Special Forces regarding FOB security operations. Perform screener duties by searching visitors, vehicles, belongings, and issuing badges.• Conduct armed escort duties outside FOB perimeter supporting movement of local national personnel.

Frisco, Texas

• Provide exceptional customer service and problem solving by responding to all inbound calls• Assist customers with new and existing accounts, website navigation, account billing, and shipping issues• Active listener who can show empathy and patience in a non-scripted environment, communicate information to a variety of non-technical and technical customers• Resolve customer inquiries, work in a fast paced, high volume, changing environment, learn and gain new knowledge about product and service changes• Provide technical and networking assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and the Wii

Plano, Texas

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.• Provides sales management information by completing reports.• Updates job knowledge by participating in educational opportunities; reading professional publications.• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Properly know information about all cell phone companies they carried to be able to recommend which one would fit the customer and their needs.• Help customers fix any technological problems that they may experience.• Log and securely lock up all phones that are received from each carrier.• Perform phone upgrades and plans for existing and new customers.

Plano, Texas

• Install, service, and disconnect residential video, data, and video services• Perform underground and aerial cable service installations and disconnects.• Configure coaxial drop system to meet Time Warner Cable installation standards• Analyze, maintain, and repair residential coaxial drop system, phone wiring data network equipment, and service.• Install Time Warner Cable customer premise equipment while maintaining an accurate and complete inventory of all company-issued equipment• Educate customers about company products and services and present them with upgrade opportunities.• Perform personal computer software configurations• Identify defective customer equipment and ensure a timely return to the warehouse for processing• Communicate routine-demand plant maintenance and demand construction referrals.

Dyess Afb, Texas

Computer Science/Network System Administration, Network And System Administration/Administrator

Associate Of Science (A.S.), Criminal Justice/Police Science