Jonerius Richardson Email & Phone Number

Afghanistan

• Provide defense of U.S. military base (FOB) and Airfield, protecting U.S. military, civilian contractor, and local national personnel.
• Perform internal armed guard services to include, but not limited to, vehicle and personnel entry control points (ECPs), perimeter towers, personnel escorts, and internal patrols.
• Work in conjunction with Army Military Occupational Specialty series; 18 Special Forces regarding FOB security operations. Perform screener duties by searching visitors, vehicles, belongings, and issuing badges.
• Conduct armed escort duties outside FOB perimeter supporting movement of local national personnel.

Frisco, Texas

• Provide exceptional customer service and problem solving by responding to all inbound calls
• Assist customers with new and existing accounts, website navigation, account billing, and shipping issues
• Active listener who can show empathy and patience in a non-scripted environment, communicate information to a variety of non-technical and technical customers
• Resolve customer inquiries, work in a fast paced, high volume, changing environment, learn and gain new knowledge about product and service changes
• Provide technical and networking assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and the Wii

Plano, Texas

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment.
• Provides sales management information by completing reports.

• Properly know information about all cell phone companies they carried to be able to recommend which one would fit the customer and their needs.
• Help customers fix any technological problems that they may experience.
• Log and securely lock up all phones that are received from each carrier.
• Perform phone upgrades and plans for existing and new customers.

Plano, Texas

• Install, service, and disconnect residential video, data, and video services
• Perform underground and aerial cable service installations and disconnects.
• Configure coaxial drop system to meet Time Warner Cable installation standards
• Analyze, maintain, and repair residential coaxial drop system, phone wiring data network equipment, and service.
• Install Time Warner Cable customer premise equipment while maintaining an accurate and complete inventory of all company-issued equipment
• Educate customers about company products and services and present them with upgrade opportunities.

Dyess AFB, Texas

Computer Science/Network System Administration, Network And System Administration/Administrator

Associate Of Science (A.S.), Criminal Justice/Police Science