As a Development Assistant, I support the fundraising and development efforts of a non-profit organization by leveraging a range of technical and administrative skills. I work closely with the development team to coordinate large-scale fundraising events, manage donor relations, and oversee the integration of digital marketing strategies to enhance donor engagement.Key Responsibilities:Assist the Development Director with administrative tasks such as managing donor communications, maintaining donor databases (CRM systems), and drafting detailed reports on fundraising performance.Execute digital marketing campaigns across multiple platforms, including Facebook, Instagram, and YouTube, focusing on audience engagement and content strategy.Design and distribute email blasts via eMinutes, ensuring alignment with campaign goals and donor engagement.Act as the media liaison, coordinating with press outlets for event coverage.Collaborate with the Development Team to plan, promote, and execute key fundraising events, such as the 5K Run, Gala Banquet, Golf Tournament, and other special events.Utilize donor management software to track and analyze donations, pledges, and overall fundraising performance.Research and identify potential funding opportunities using data-driven approaches, and assist in drafting grant proposals and progress reports.Provide administrative support by scheduling meetings, drafting documents, and preparing presentations for development initiatives.Engage and coordinate with volunteers, conducting tours and networking to expand organizational reach.

As a Virtual Assistant, I managed various digital marketing and administrative tasks, contributing to increased brand visibility, client engagement, and operational efficiency.Key Achievements:Managed social media accounts across platforms (Facebook, Instagram, and TikTok), creating and scheduling over 50 posts per month, leading to a 25% increase in follower growth and a 30% boost in engagement within six months.Utilized Hootsuite and Buffer for efficient content scheduling and performance tracking, optimizing post timings and enhancing overall engagement metrics.Provided administrative support, including managing executive calendars, handling email correspondence, and streamlining client communication processes, resulting in a 15% reduction in response times.Coordinated virtual events, webinars, and client meetings, ensuring 100% seamless execution and high attendee satisfaction by implementing follow-up surveys and personalized communications.Drafted business and personal correspondence, editing documents for clarity and tone, contributing to effective internal and external communication.Conducted market research and competitor analysis, helping inform digital marketing strategies and improving targeting for email campaigns.Designed and executed email marketing campaigns with Mailchimp, improving open rates by 20% through A/B testing and segmentation.Managed and tracked performance of marketing campaigns using Google Analytics and social media insights, ensuring data-driven adjustments to content and communication strategies.

As a Writer's Corp Member at One Love Foundation, I created compelling digital content focused on educating readers about healthy and unhealthy relationships. Through my writing, I contributed to increasing awareness and providing actionable resources to combat relationship abuse.Key Achievements:Researched and wrote over educational blog posts that reached a diverse audience, increasing web traffic by 15% during my tenure.Developed SEO-optimized content that aligned with the foundation’s mission, improving search visibility and engagement.Utilized CMS platforms such as WordPress to publish articles, ensuring timely and accurate content updates.Conducted in-depth research on relationship behaviors, using data-driven insights to craft articles that empowered readers with the language and tools to discuss healthy relationships.Collaborated with the marketing and editorial teams to ensure content was aligned with overall campaign strategies, contributing to a 20% increase in social media shares for published content.Leveraged analytics tools such as Google Analytics to track article performance and optimize future content for improved engagement metrics.

In this role, I perform daily review and approval of deposited checks through Ensenta and CheckALT software programs. Making adjustments onto member’s accounts. Researching outages and submitting claims. Performing on-site visits to provide staff training on how to inspect the ATMs for tampering and skimming devices as well as to verify compliance with the ADA (American Disabilities Act). I am also responsible for opening and monitoring ATM, TCR and TCD service tickets with vendors and providing follow-up. I am also responsible for preparing reports on a weekly and monthly basis.Responsibilities* Perform daily review, approval and adjustment of check images that have been deposited via ATM* Perform member adjustments (correcting check deposits on the members account)* Assist in all cash management services for remote ATM locations and ATMs located at a branch* Provide expert assistance on all ATM related tasks including submitting service calls, monitoring open tickets and following up with technicians to ensure prompt attention to Patelco’s ATM network* Research ATM outages and submit claims* Act as secondary liaison with ATM vendors to assist with service tickets and follow-up* Create weekly ATM cash orders* Act as a resource for ATM balancing questions and issues* Deliver weekly and monthly reports as needed* Train branch staff to perform on-site inspections of machines to review for tampering or skimming devices as a proactive measure of protecting users from having their accounts compromised. In addition, the review should ensure continued ADA compliance.* Provide additional support to department and supervisor as needed* Perform other duties as assigned

In this position I had to be highly organized and love keeping meticulous and informative records. Having to posses strong problem solving skills, a “detective” mindset, and a curious nature. In addition, enjoy helping customers improve their financial situation to consistently make on-time payments.Responsibilities:● Manage and document all servicing activities of the loans portfolio● Assist and support customers in bringing and keeping their accounts current; maintaining strictadherence to corporate policies and procedures in line with FDCPA and TCPA● Communicate effectively with past due accounts to find solutions that bring accounts current asquickly as possible● Perform investigations to locate alternative means of contacting unresponsive accounts● Develop and improve internal repayment process and techniques to improve portfolio performance● Exceed key performance indicators measuring personal productivity, quality, and service level asdefined by managementOther tasks - Working/updating profiles in Salesforce platform-Creating Amorization schedules for customers to better understand payment schedule-Providing technical support with making payments through members loan dashboard.

Collaborating with clients and giving the best customer experience by guiding clients through the application process through inbound and outbound phone calls, and email support to get them electronically registered into their system. I was responsible for setting clients up with registration in the system communicating to the client to ensure everything is set up correctly.KEY ACCOMPLISHMENTS• Identify and implement creative process improvements to continue to reinvent the customer experience for our borrowers• Other projects as assigned• Work with potential borrowers and review applications to verify elements of each loan application, such as employment, income, identity, and tax documents in a timely and efficient manner• Build trust and cultivate borrower, investor, and colleague relationships• Knowledgeable about the loans and services provided by company• Detecting fraudulent activity with clients accounts• Verifying documentation provided by applicants and third parties (ie. lawyers, collections agencies, etc.)• Work independently with assigned clients to develop and advise on customized project• Collaborating with sales and development teams on technical expectations and limitations of large scale projects• Proactively find creative solutions to client requirements • Troubleshoot and reply to client inquiries or concerns• Design custom registration systems for international and local clients• Work with clients to advance project strategy, improve user experience and organize reportable data•Using HTML/CSS for minor customization of client projects

Highly focused and dependable teller with an excellent customer service and cash management record. Highly knowledgeable about bank products, transaction time and requested financial services. Has terrific listening and communication skills and refers customers to financial products and services. Has great math skills and understands cash drawer balancing and reconciliation.Key Accomplishments:• Knowledgeable about all bank products• Perform data entry services regarding clients’ accounts and transaction• Successfully developed tactics to increase sales goals and profitability within branch• Reduced branch loss of fraudulent activity• Audited cash drawers, ATM, teller cash dispensers, and main vault to balance daily.• Assisted in maintaining the financial database and examining financial reports with efficiency and accuracy