Donna Jones Email & Phone Number

United States

➤ Instructed BSEP academic skills, test prep, and military training at Fort Jackson, SC for the United States Army.➤ Utilized web-based curriculum and SOP to enhance trainees' basic skills and prepare them for service schools.➤ Collaborated with trainees to ensure readiness for college classes and service requirements.

➤ Efficiently answering all incoming calls, forwarding messages, and confirming scheduled appointments when necessary.➤ Posting commissary to accounts, handling the admission process, discharging patients, and processing financial requests.➤ Spearheading the sorting/filing procedures for all important documents to ensure an organized and clean environment.➤ Composing, preparing, editing, or distributing correspondence and other department documents to the relevant contacts.➤ Expertly handling various office duties while multitasking and providing exceptional patient service simultaneously.➤ Developing various spreadsheets to track, analyze, and report new patient metrics for management teams to review.

Randstad, Usa

➤ Resolved issues with improper orders as well as notified the appropriate parties of “no shows” by defendants on bond.➤ Obtained, organized, and processed various legal documents, other case documents, and CST/CR reports as instructed.➤ Served as legal liaison between the FES, SVPTP, and outside entities including DDSN, judges, solicitors, and attorneys.➤ Efficiently managed and conducted legal/administrative functions and sent out reports, cover letters, or memorandums.➤ Performed a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports.➤ Efficiently composed and proofread all business memos, letters, or reports to ensure error-free communication efforts.

Columbia, Sc

➤ Maintained Medicaid applications, processed payments, and aided Administrators with preparing monthly budgets.➤ Processed new employees, promotions, and terminations and used ADP system to process payroll and insurance benefits.➤ Strategically maintained payroll information by collecting, calculating, and entering data into payroll tracking systems.➤ Analyzed all information/data in an efficient manner to reduce complexity and implement actionable improvements.➤ Worked with all levels of management to ensure that appropriate processes/controls were established and documented.➤ Received and processed invoices and payments for the CDC on ProCare and provided document organization strategies

Winnsboro, Sc

➤ Successfully led classroom instruction in basic computer knowledge, advanced keyboard functions, and internet usage.➤ Efficiently researched and executed all classroom projects and lessons to create an informative and fun environment.➤ Strategically communicated with families of various cultures and backgrounds to increase educational experiences.➤ Continuously demonstrated the ability to work with a high-needs population in a challenging setting and environment.➤ Spearheaded implementation of planning, preparing, and managing instruction across subjects for a range of students.➤ Employed assessment tools and proactive strategies to improve instruction methods and foster creative thinking.

Charlotte, Nc

➤ Effectively conducted various small group and individual classroom activities based on differentiated learning needs.➤ Organized parent-teacher conferences to maximize student learning opportunities and develop forward-thinking plans.➤ Successfully provided student academic support outside class time to improve learning and educational performance.➤ Maintained assignment grades and worked with students who needed additional mentoring and educational support.➤ Continuously learned and implemented different types of teaching techniques according to each student's ability.➤ Effectively empowered children to think critically as they applied subject material to life situations and experiences.

Columbia, Sc

➤ Developed financial analysis, recorded ACH for disbursements to delinquent accounts, and reported monthly finances.➤ Maintained compliance/operational procedures, provided training to current and new staff, and reported training data.➤ Ensured that credit and collection policies, procedures, practices, and documentation met federal and state regulations.➤ Made a high volume of phone calls to maintain the monthly delinquent portfolio and to meet company collection goals.➤ Efficiently investigated and resolved various customer inquiries and complaints in a timely and empathetic manner.➤ Effectively made recommendations regarding ways to improve the institution and provide the best customer experience.

Information Technology Security Administrator

Master'S Program, Adult Education

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Criminal Justice