Veronica Jones Email & Phone Number

Victoria, British Columbia, Canada

In the roles of Retail Coordinator and Team Leader, my primary responsibility is driving sales by heightening customer experience through our employees.The job requires:✅ A keen eye for detail✅ Discipline✅ The ability to multitask and manage time efficientlyAnd also:✅ Strong leadership skills ✅ The ability to influence outcomesI believe providing outstanding customer service goes beyond following a script. It’s about fostering a culture where employees feel confident, valued, and invested in contributing to the company’s success.After analyzing our weekly customer service reports, for example, I noticed our associates weren’t completing their daily tasks on time. I also sensed a lack of accountability and a significant division between the associates and the store’s leadership. By shifting my priorities slightly, I committed to joining the team on the floor for several hours a day, sharing tasks, as well. This collaborative leadership led to me earning respect, trust, and even friendship with my employees. I learned a lot about the work they did and made several changes that improved efficiencies. All of us became more accountable. The results were immediate, optimal, and customer service feedback scores surpassed the 55% goal, reaching 82%.As the outlet’s team leader, I train, mentor, and coach all staff, providing course corrections when necessary and encouragement at every opportunity. The job allows me to practice the art of asking meaningful questions, which leads to meaningful conversations. I am naturally curious, so I find it gratifying to learn something new every day from our customers and my team.Specialties: Team Leadership | Influence | Customer Service | Organization | Strategy | Relationship Building | Performance Maximization | Training | Onboarding | Mentorship

Toronto, Ontario, Canada

I was brought on to Intern at Architectural Pioneering Consultants after cold-calling and impressing the company owner. My primary responsibility was supporting the design team to carry out all functions in the development of a large-scale BRT hospital expansion project.I was often the liaison between all stakeholders, which required communication with suppliers, inspectors, outside agencies, and the construction team. In addition to face-to-face discussions, I also updated the project’s Excel spreadsheets, ensuring the floorplans were consistent and readable by all who used them.I also addressed customer concerns, helping them understand building codes and other design limitations while offering workable, strategic, and functional alternatives.Other responsibilities included procurement and price negotiation and also:🧰 Designing and reorganizing master files for room and door-window schedules.🧰 Preparing and presenting presentations to clients, which resolved issues regarding product choice.🧰 Identifying and rectifying plan and specification discrepancies.🧰 Devising specifications for different floor plan elements that identified quantity and quality materials needed for construction.Spending time at the construction site and being emersed in project strategy excited me and ultimately supported my decision to pursue a career in Civil Engineering.