• Cultivate a deep understanding of ByteDance's culture, mission, and values, serving as a strategic consultant for business units to enhance ourorganizational culture• Conduct organizational analyses to identify and address areas for improvement in leadership, talent management, and organizational culture• Redesigned the global day 1 orientation program based on data-driven insights, with a goal of improving new employee understanding andengagement with company values• Developed a comprehensive learning plan for regional HR partners delivering orientation on-site, and trained these teams on ByteDanceculture and facilitator best practices to enhance their ability to advocate for and implement cultural initiatives within their regions• Collaborate with global teams to ensure cultural consistency and alignment across regions, addressing cross-cultural challenges andpromoting best practices

• Build strong relationships with functional leaders, teams, and HRBPs to understand business objectives and diagnose learning support needs, based on training needs analyses conducted.• Develop, design, and deliver training experiences, resources, and tools to promote continued professional development for the Global Business Solutions (GBS) North America (NA) business unit.• Support the development of leaders within GBS NA across all levels (~250 leaders when I joined to ~2000 in 2023!).• Created the first comprehensive GBS people manager eLearning & handbook which covers the basics of being a leader within TikTok's GBS organization.

• Blend Better.com's goals, mission and values with L&D initiatives (DE&I, goal-setting, meeting management, and more) to deliver high-quality training to all 6,000+ employees.• Co-leading the rollout of Articulate360 and Workday Learning systems for admins as a learning technology SME.• Host train-the-trainer sessions on a variety of skills including: facilitation (in-person & virtual), course creation, instructional design, and creating/leading inclusive learning experiences.

• Redesigned a virtual employee orientation and led the onboarding of 800+ West Coast new hires.• Developed skill-specific training programs to promote employee development for our Operations team members at a tech startup during hyper-growth (our client-facing teams grew 240% in 2020)• Partnered with business units to (Sales, Ops, recruiting, product, etc.) to increase productivity by evaluating processes, performance and training progress to identify learning needs and recommendations.

• Supported the learning of over 1,600 data scientists and data engineers by creating and delivering high-quality learning experiences, community building, and mentorship opportunities.• Conducted stakeholder management of all internal and external faculty members to lead training sessions for technology consultants.• Promoted advancement of technical and professional skills by offering certification and specialized conference opportunities, as well as leadership development.

• Managed end-to-end learning event planning process through pre-planning to onsite execution, including documenting best practices with SOPs and coaching of new planners.• Tracked and allocated multi-million dollar budget including: funding requests for external conferences, e-Learnings, and other ad-hoc trainings.

• Personalized magical cruise vacations to Guest needs via a high volume inbound contact center by utilizing sales and service techniques, exceeding standards in quality assurance, conversion, target revenue, average call times, and other performance metrics.• Sustained operational efficiencies, coordinating domestic/international Guest travel while managing cruise and hotel accomodations, air and ground transportation, weddings, and theme park tickets.• Maintained compliance and confidentiality standards when processing personally identifiable information (PII).

• Planned and facilitated training events for 700+ domestic and international travel professionals to increase sales of Disney Destinations products including: Walt Disney World Resort site tours, Disney Cruise Line ship tours, and classroom trainings.• Developed program logistics, including: needs analyses, budget management, event recaps/feedback and post event survey distribution.• Designed an online management tool via SharePoint, while significantly reducing time spent creating proposals.

• Assisted in recruitment, itinerary planning, and pre-program orientation sessions for the JMU Summer in Paris study abroad program• Responsible for advising French Department students by identifying educational tutors and recommending course planning options• Organized French culture events by securing meeting space and creating and distributing promotional collateral

• Recruited, led and developed 50 University student-athletes, helping them grow athletically and academically• Trained athletes chosen to compete at the National Cheerleading Association College Nationals

• Operated theme park attractions, while simultaneously providing excellent Guest Service to thousands of Guests daily • Worked in a high-volume, fast-paced environment while implementing the Four Key Basics and service standards• Provided appropriate Guest recovery by using problem-solving and conflict resolution management skills

• Delivered guest service to children, women, and men in a fast-paced retail setting.• Developed telephone etiquette and guest interaction futher enhanced verbal communication skills.• Ability to handle a variety of duties: cash register, sales floor, fitting rooms, and ticketing.• Worked at Banana Republic (part of the Gap, Inc.) when assistance was needed and adapted to that additional work environment with ease.