 Oversee the daily performance of the college’s computer systems in a lab setting and maintaining the day to day operations of a multi-cultured learning centered environment. Answer student or staff inquiries regarding computer software or hardware operations to resolve problems. Re-image machines and reinstall pertinent software.Install and performed major/minor repairs to hardware, software, or peripheral equipment by following design or installation specifications; referred major hardware or software problems or defective products to vendors or technicians for service. Read technical manuals, confer with users, or implement diagnostics to investigate and resolve problems, and provide technical assistance and support. Perform administrative procedures and duties relevant to the Computer Lab.

 Use diagnostics and troubleshooting procedures for all computers in a wireless environment. Install hardware, software, and printers. Configure, optimize, and perform preventive maintenance. Configure and resolve wireless issues. Use vendor documentation and Internet research to solve complex computer operating issues. Follow design or installation specifications and referring major hardware or software problems or defective products to vendors or other qualified technicians for service. Document all maintenance and repairs. Train users in the use of the computer, software, and relevant applications.

As a Contractor, performed diagnostics and troubleshooting procedures on personal computers/printers/scanners. Strong imaging and sysprep experience. Re-imaged PC’s/Macintosh and loaded all applicable software, updates and group policies.

Performed diagnostics and troubleshooting procedures for personal computers/printers/scanners

82nd Airborne Division (Paratrooper) - Honorable Discharge