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A’Ndrea Jones💡🎯 Email & Phone Number

CX COI - Workforce Optimization - Government Lead at American Council for Technology - Industry Advisory Council (ACT-IAC)
Location: Washington, District of Columbia, United States 12 work roles 1 school
1 work email found @hud.gov LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
American Council for Technology - Industry Advisory Council (ACT-IAC)
Role
CX COI - Workforce Optimization - Government Lead
Location
Washington, District of Columbia, United States
Company size
92 employees

Who is A’Ndrea Jones💡🎯? Overview

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A’Ndrea Jones💡🎯 is listed as CX COI - Workforce Optimization - Government Lead at American Council for Technology - Industry Advisory Council (ACT-IAC), a with 92 employees, based in Washington, District of Columbia, United States. AeroLeads shows a work email signal at hud.gov and a matched LinkedIn profile for A’Ndrea Jones💡🎯.

A’Ndrea Jones💡🎯 previously worked as Harvard Business Review (HBR) Advisory Council Member at Harvard Business Review and CX COI -Employee Experience Working Group- Government Lead/ at American Council For Technology - Industry Advisory Council (Act-Iac). A’Ndrea Jones💡🎯 holds Certificate, Financial Planning from New York University.

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Email format at American Council for Technology - Industry Advisory Council (ACT-IAC)

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ajones@hud.gov
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AeroLeads found 1 current-domain work email signal for A’Ndrea Jones💡🎯. Compare company email patterns before reaching out.

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Profile bio

About A’Ndrea Jones💡🎯

Innovate 2 Impact – I believe that true transformation happens when innovation is intentionally designed to enhance both customer and employee experiences. My passion lies at the intersection of Customer Experience (CX), Employee Experience (EX), Leadership Development, Human-Centered Design, and Innovation Competency Building. By breaking down silos and fostering collaboration, I strive to develop solutions that meet the real needs of the people we serve.In May 2021, I founded the HUD Synergy Innovation Lab (iLab), a groundbreaking initiative that advances innovation competencies and drives results through programs such as:The HUD Innovation Fellows Program, which builds cross-silo innovation skills through experiential learning, enabling employees to develop and deliver impactful solutions.*Cohort 1 produced 5 major prototypes, 4 pilots, and over 30 artifacts and recommendations.*Cohort 2 delivered 6 prototypes and 3 pilots addressing critical challenges.The Innovation Roundtable, which fosters collaboration across subject matter experts, customers, and stakeholders.The Prototype Week, a Shark Tank-style event where fellows pitch their prototypes to leadership.The Innovation Lab Community of Practice, a forum for sharing best practices and fostering continuous learning.The iLab is built on the principles of efficiency, lived experience, and regional perspectives, the identification of common challenges, which are intentionally integrated into creating solutions every stage of prototype development. This approach ensures that solutions are targeted, effective, and truly impactful.In recognition of these efforts, I was honored to receive the HUD 2024 Secretary's Innovator of the Year Award. I also serve on the ACT-IAC Federal Innovation Council Leadership Team and as the Government Lead for Employee Experience in the CX Community of Interest.I am most excited about continuing to explore how innovation can transform CX, EX, and leadership experiences—bridging gaps and building competencies that ensure the government delivers better outcomes for its people.Let’s connect and discuss how we can Innovate2Impact CX & EX!

Listed skills include Program Management, Public Speaking, Training, and Leadership Development.

Current workplace

A’Ndrea Jones💡🎯's current company

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American Council for Technology - Industry Advisory Council (ACT-IAC)
American Council For Technology - Industry Advisory Council (Act-Iac)
CX COI - Workforce Optimization - Government Lead
United States
Website
actiac.org
Employees
92
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12 roles · 21 years

A’Ndrea Jones💡🎯 work experience

A career timeline built from the work history available for this profile.

Harvard Business Review (Hbr) Advisory Council Member

Current
Harvard Business Review

Brighton, Ma, Us

I help shape the future ideas and improvement the content published by the Harvard Business Review by providing feedback to editors, and weighing in ideas involving the wider world of management, leadership and innovation. The **Harvard Business Review (HBR)** is a highly respected and influential business publication that provides insights and analysis on a wide range of topics related to management, leadership, strategy, innovation, technology, and organizational behavior. Published by **Harvard Business Publishing**, a subsidiary of Harvard University, HBR is known for its in-depth articles, research-based content, case studies, and expert opinions from leading academics, practitioners, and industry leaders.

Aug 2024 - Present

Cx Coi -Employee Experience Working Group- Government Lead/

Current
American Council For Technology - Industry Advisory Council (Act-Iac)

Fairfax, Va, Us

EX sits at the intersection of PMA 1- Strengthening the workforce and PMA 2 advancing the customer experience. This working group help agencies to advances the customer experiences through its people by providing best practices, thought leadership, collaboration and networking opportunities.

Mar 2024 - Present

Synergy Innovation Lab (Ilab) And Innovation Challenge Fellowship Founder

Current
U.S. Department Of Housing And Urban Development

Washington, D.C., Us

Designed and led the establishment of the groundbreaking Synergy Innovation Lab (iLab) at HUD, which empowers employees to tackle Innovation Challenges aligned with the Agency Strategic Plan. Launched the HUD Innovation Fellows Program, the Cross Agency Innovation Roundtable, and the unique "Shark-Tank Style" Prototype Week. The Fellows Program received accolades for fostering cross-agency collaborations, enhancing customer experiences, and championing diversity.Co-founded the Federal Innovation Lab (FediLab) Community of Practice to amplify innovation efforts on a broader scale. Received the prestigious 2023 Coin of Excellence for advancing diversity, equity, inclusion, accessibility (DEIA), and driving innovation and customer experience competencies at HUD.

Nov 2020 - Present

Director Performance Management (Acting)

U.S. Department Of Housing And Urban Development

Washington, D.C., Us

Leads a Mid-Sized Federal Agency (over 8K Employees) Performance, Evaluation & Award ecosystems, Employee Experience programs, and HUD Synergy Innovation Lab Ecosystems to improve agency-wide impact and public experiences.

Oct 2023 - Feb 2024

Customer Experience/ Change Management Lead-Detail

U.S. Department Of Housing And Urban Development

Washington, D.C., Us

As the driving force team behind HUD's design into a customer-centric agency, I co-led the development and execution of the Customer Experience Action Plan aligned with OMB A-11, Section 280. Orchestrating a comprehensive agency-wide data call, I garnered executive stakeholder buy-in and established a repository of customer-centric program activities for strategic leverage. Designed the operating plan for the customer experience program and the Integrated Customer Experience Teams (ICET) to dismantle systemic barriers, fostering collaboration on IT, program policy, processes, design, awareness, and engagement. Oversaw the agency's Customer Experience microsite on hud.gov. to assist th public with navigating access to services.

Nov 2019 - Oct 2020

Speaker (Moderator, Panalist, Trainer, Facilitator)

Current
Various Companies

Greenwich, Ct, Us

Companies include: OPM/Federal Executive Board, GSA, Partnership for Public Service, University of Denver, ACT-IAC, HUD, DHS. Subjects included Change Management, Innovation, Leadership Change, Inclusive Design, Emotional Intelligence, Future of Work Competency Building, Customer and Employee Experience.

Jan 2017 - Present

Board Member - Training Director

Acmp Dc- Association For Change Management Professionals
Apr 2021 - Dec 2023

Data Quality Chief/ Contract Oversight

U.S. Department Of Housing And Urban Development

Washington, D.C., Us

Federal Housing Administration/HUDManaged mortgage record change data for FHA's single family forward mortgages totalling $132B.

2006 - 2013 ~7 yrs

Contract Specialist

Fema/ Contractor

Oversaw Government contract from $1M -$25 Million

May 2003 - May 2006
Team & coworkers

Colleagues at American Council for Technology - Industry Advisory Council (ACT-IAC)

Other employees you can reach at actiac.org. View company contacts for 92 employees →

RD Reneta Din, Pmp® Reneta Din, Pmp® Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Sterling, Virginia, United States View → AB Amber Bullock Amber Bullock Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Fairfax County, Virginia, United States View → AP Act-Iac Pacific Act-Iac Pacific Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)San Diego, California, United States View → DB Don Becker Don Becker Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Fairfax County, Virginia, United States View → BP Benita Proctor Benita Proctor Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Washington Dc-Baltimore Area, United States View → CF Carly Fallin Carly Fallin Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Campbell, California, United States View → NH Natalie Horton Natalie Horton Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Ashburn, Virginia, United States View → MS Mark Samblanet Mark Samblanet Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Fairfax County, Virginia, United States View → GH Glenda Henning Glenda Henning Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Bethesda, Maryland, United States View → SH Sarah Hughes, Cptm Sarah Hughes, Cptm Colleague at American Council For Technology - Industry Advisory Council (Act-Iac)Virginia Beach, Virginia, United States View →
1 education record

A’Ndrea Jones💡🎯 education

  • New York University
    New York University
    Financial Planning
FAQ

Frequently asked questions about A’Ndrea Jones💡🎯

Quick answers generated from the profile data available on this page.

What company does A’Ndrea Jones💡🎯 work for?

A’Ndrea Jones💡🎯 works for American Council for Technology - Industry Advisory Council (ACT-IAC).

What is A’Ndrea Jones💡🎯's role at American Council for Technology - Industry Advisory Council (ACT-IAC)?

A’Ndrea Jones💡🎯 is listed as CX COI - Workforce Optimization - Government Lead at American Council for Technology - Industry Advisory Council (ACT-IAC).

What is A’Ndrea Jones💡🎯's email address?

AeroLeads has found 1 work email signal at @hud.gov for A’Ndrea Jones💡🎯 at American Council for Technology - Industry Advisory Council (ACT-IAC).

Where is A’Ndrea Jones💡🎯 based?

A’Ndrea Jones💡🎯 is based in Washington, District of Columbia, United States while working with American Council for Technology - Industry Advisory Council (ACT-IAC).

What companies has A’Ndrea Jones💡🎯 worked for?

A’Ndrea Jones💡🎯 has worked for American Council For Technology - Industry Advisory Council (Act-Iac), Harvard Business Review, U.S. Department Of Housing And Urban Development, U.S. Department Of Health And Human Services (Hhs), and Various Companies.

Who are A’Ndrea Jones💡🎯's colleagues at American Council for Technology - Industry Advisory Council (ACT-IAC)?

A’Ndrea Jones💡🎯's colleagues at American Council for Technology - Industry Advisory Council (ACT-IAC) include Reneta Din, Pmp®, Amber Bullock, Act-Iac Pacific, Don Becker, and Benita Proctor.

How can I contact A’Ndrea Jones💡🎯?

You can use AeroLeads to view verified contact signals for A’Ndrea Jones💡🎯 at American Council for Technology - Industry Advisory Council (ACT-IAC), including work email, phone, and LinkedIn data when available.

What schools did A’Ndrea Jones💡🎯 attend?

A’Ndrea Jones💡🎯 holds Certificate, Financial Planning from New York University.

What skills is A’Ndrea Jones💡🎯 known for?

A’Ndrea Jones💡🎯 is listed with skills including Program Management, Public Speaking, Training, and Leadership Development.

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