Domain expert in Agile principles and practices for individuals, teams, and systems. A true leader, who specializes in Agile training, mentoring, facilitating, coaching. As an Agile Coach, I am a change agent for challenging the existing cultures to find ways of continues improvement in providing better customer-centricity. I also provide Agile best practices insight and coaching across multiple business operations and IT development platforms.

Work in an Agile environment following Lean and SAFe Agile methodologies, and provide coaching and mentoring for the team in Agile values, principles, and practices.Serve as servant leader to aid in the resolution of blocking impediments of user stories and sprint goals for on-time deliverables.Conduct the daily scrums, sprint planning sessions, sprint review meetings, and sprint retrospectives with the team, as well as scheduling TEMS and conference rooms as necessary.Schedule and facilitate the Agile ceremonies and create Agile Ceremony slides, and update team documentation as needed.Manage requirements, create and keep user stories updated in Jira, Confluence and on Scrum Kanban board based upon input from the Project Manager, Technical Lead, and Development Lead to collect, develop and analyze Agile data and metrics, managing progress on a daily basis.Work in conjunction with the Project Manager, team leads, and customer to prioritize backlog work for each sprint and increment.Collaborate with the Project Manager to ensure status updates are current, to include assisting with the creating of briefings and taking meeting minutes.Conduct outreach and coordinate with stakeholders, acting as liaison between stakeholders, Government and Contractor Management, and the team.Provide coaching on a continuous improvement mindset and identify differences in understanding issues as they occur, and recommend adjustments to the established product delivery practices, while working with the team to problem-solve or escalate to management as needed.

Provides hands-on training, guidance and coaching to the company on all aspects of agility along with guiding teams towards improved ways of working. Provide coaching for the Scrum teams with regards to principles, practices and roles within Scrum.Promote collaboration and communication across functions, across teams, and across multiple location within Australia.Facilitate daily Scrums and team sprint retrospectives, providing guidance to ensure the teams are following the agile principles.

Provide support in Project Management for IT Engineering Projects Coordinate internal/external resources for teams to ensure that all projects are delivered on-time, within scope and budget. Develop detailed project plan to track progress and conduct briefings to management on project status. Perform risk management analysis to minimize project risks and escalate project concerns to management as needed.Create and maintain comprehensive project documentation and perform lessons learned workshops after the conclusion of the projectThe facilitator for the daily Scrum standup meeting and address any concerns of the Scrum team. Provide oversight and direction to the team in maintaining project burndown chart and deliverables throughout the Program Increments (PI).Schedule and plan sprint retrospectives, attend release planning, sprint reviews, and sprint planning seasons.Shield the team from outside interruptions during the sprint, as well as motivate the team to meet sprint goals and objectives.

Provided administration and support of all major network and communications protocols and communications environments, with specialized knowledge of Active Directory environments, and major IP networking services and protocols.Applied analytical and troubleshooting skills to provide direct support, resolution, and repair to network, system, hardware, and software issues.Utilized strong project-management abilities, along with proven aptitude for managing full lifecycle development of core IT initiatives, from concept to launch and enhancement stages.Provided accurate and prompt support to end-users at all levels of computer proficiency using superior communication skills.Promptly and thoroughly mastered new technologies and processes to provide systems support, infrastructure development, and integration talents, resulting in stable, scalable corporate networks that experience minimal downtime.Provided technical planning and conducted product system integration, verification, and validation, including product concept, design, fabrication, test, installation, operation, maintenance and disposal.Coordinated user, customer and stakeholder needs and translated them into technical requirements. Troubleshot and problem-solved technical and non-technical issues (e.g. equipment, systems, networks, computer operations, etc.).

Managed complex small and large network projects from inception to completion.Defined resources and schedule for project implementation, and created strategies for risk mitigation and contingency planning for projects.Planned and scheduled project deliverables, goals and milestones, and directed and coordinated deliverables with the project’s internal and external stakeholders.Efficiently identified and solved project issues to keep the project within scope, schedule and cost, while demonstrating leadership and providing first class customer service.Coordinated the design of and maintained technical and project documentation.Oversaw the Workflow Management organization, including the Workflow Monitors and Queue Managers. Managed the trouble ticket reconciliation process and provided oversight for the Workflow Metrics Team to determine additional necessary business metrics. Held the final authority on shifting priorities for Service Level Agreements (SLA). Evaluated operations to support improvement initiatives using ITIL Best Practices. Managed and oversaw SLA attainment and overall performance improvement across the program.Ensured that every assignment group queue was monitored, managed and resourced properly.