Jones Kutial Joy Email & Phone Number

• Spearheading new hire training programs (NHT - BAU), providing holistic product training for front-end and back-end users on software applications and web portals.
• Developing & providing Learning & Development (L&D) programs with engaging training materials including presentations, videos, and workshops.
• Directing & resolving technical issues related to products with trainees to ensure that the user experience during the training process was not strained.
• Constantly keeping the training materials updated with content relevant to needs that are constantly changing to make it pertinent to the current approach in doing business.
• Organizing lead workshops and online sessions for project managers on the best ways to utilize company software and applications.

India

Product Trainer

Bengaluru, Karnataka, India

• Brought/hired new employees and taking them through the company's processes and customer service protocols.
• Offered quality training on topics that enhance customer interactions and product understanding.
• Tracked the effectiveness of training on a constant basis through mechanisms that allowed for direct and indirect feedback and changed methods to ensure better outcomes.

• Developed customer service solutions in billing discrepancies, which includes researching and solving technical and procedural issues.
• Was an authorized customer service training for team members, which helps improve the satisfaction level and retention of customers.

• Spoke for and presented the introductory training packages to newly employed staff, with tremendous concentration on product awareness and process knowledge.
• Provided refresher training to the prevailing staff based on findings of the training needs assessment.
• Designed focused interventions using Quality Assurance reports to enhance team performance and quality standards.