Jones Kutial Joy Email & Phone Number

Bengaluru, Ka, In

• Spearheading new hire training programs (NHT - BAU), providing holistic product training for front-end and back-end users on software applications and web portals.• Developing & providing Learning & Development (L&D) programs with engaging training materials including presentations, videos, and workshops.• Directing & resolving technical issues related to products with trainees to ensure that the user experience during the training process was not strained.• Constantly keeping the training materials updated with content relevant to needs that are constantly changing to make it pertinent to the current approach in doing business.• Organizing lead workshops and online sessions for project managers on the best ways to utilize company software and applications.

India

Product Trainer

Bengaluru, Karnataka, India

• Brought/hired new employees and taking them through the company's processes and customer service protocols.• Offered quality training on topics that enhance customer interactions and product understanding.• Tracked the effectiveness of training on a constant basis through mechanisms that allowed for direct and indirect feedback and changed methods to ensure better outcomes.

• Developed customer service solutions in billing discrepancies, which includes researching and solving technical and procedural issues.• Was an authorized customer service training for team members, which helps improve the satisfaction level and retention of customers.

• Spoke for and presented the introductory training packages to newly employed staff, with tremendous concentration on product awareness and process knowledge.• Provided refresher training to the prevailing staff based on findings of the training needs assessment.• Designed focused interventions using Quality Assurance reports to enhance team performance and quality standards.