Gretchen Jones Email & Phone Number

Richmond, Virginia, United States

Glen Allen, Va

Chesterfield, Virginia

Bringing cutting edge, revolutionary programs, services, and products to medical practices to increase the net profit of the practice while enhancing the healthcare of patients.

Richmond, Virginia Area

Duties and Responsibilities: Recruit, hire, and manage administrative staff; oversee daily staffing in clinics; collaborate with clinical leadership to ensure staff training; accountable for financial performance driving revenue to meet or exceed company goals; ensure physician, patient, family and staff satisfaction.Developed and executed marketing plans to support growth in revenue using all methods of social media and advanced marketing tools.Spear-headed the launch of de novo regional operations reaching top operational metrics and EBITDA in a record ten month period.Developed efficient day-to-day operations including staff scheduling, cash reconciliation, eligibility and benefit check, operational checks and balances. Improved telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity; initiated a study to monitor patient satisfaction. Provided daily and monthly reporting with recommendations and action plans on issues including enlarging medical staff with physician and mid-levels, implemented a better grade EHR, worked toward AAAHC and Medicare accreditation. Ensured A/R optimally liquidated, denials are minimized, refunds are issued, and customer service is conducted appropriately.Coordinated the opening of seven clinical care centers with focus on staff recruitment and on-boarding, training and development, clinic readiness, regulation compliance, and identifying opportunities for service improvements.Directed turnkey strategies that increased practice net revenue by 30% each year over a three year period. Developed and utilized high-level tracking reports creating increased daily awareness of the health and well-being of the practice making quick corrective action possible.

Master Of Arts, Sociology/Gerontology/Statistics

Bachelor Of Science, Biology

Activities and Societies: Gamma Phi Beta, Delta Xi Chapter

High School Diploma, College Preparatory

Activities and Societies: Irving Society, Chorale, Caducean Club