Jones Isaac John Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Value creation/Key Achievements:•Executed the migration of 60TB of Data to the cloud enabling our customers achieve significant operational efficiencies (reducing SLAs from 24 hours to 3 hours)• Achieved technology simplification by implementing cutting edge Oracle infrastructure upgrade project value of AUD$ 2.5-million in a record time of 3 months enabling Infrastructure resiliency and improving productivity for our customers.•Infrastructure modernisation by implementing ZeorDataLossRecoveryAppliance to exclusive store data backups eliminating data retention, compliance risks.• Negotiated and implemented cutting edge Azure preview of Managed Instance Hyperscale with Microsoft enabling cost savings for Link Group value of AUD $250,000.•Addressed data privacy concerns implementing various encryption techniques solutions including DSM, HSM, Imperva, Azure Key vault enabling Link Group stay complaint.•Addressed data reliability, Quality concerns for Link group and implementing Change data capture (QLIK)a $AUD 500,000 initiative enabling our customers to view their data and reports in real or near real time from a delay of 24 hours. •Created workflows to accurately capture project costs and Introduced transparency in reporting by collaborating with finance teams and multiple stakeholders across business units creating accountability in reporting for all business units a first within Link Group • Capturing key metrics for financials enabling the ELT for the first time in the Organizations history have a clear view of the financial position of the company.•Introduced early warning indicators across the portfolio through earned value analysis to track and report accurate project expenses to the executive leadership team.•Instrumental in improving project delivery timelines through effective governance processes, reporting across technology

Sydney, Australia

• Led the platform migration projects for the production, development, and the build environments.• Act as trusted Advisory to ensure customer’s overall satisfaction with Cloud CX.• Developed, led, and trained global operation teams and had them get familiar with the new and advanced features of the Oracle products.• Involve and hand hold the customer throughout the life cycle of the product • Developed a road-map for the data centre migration project and facilitate the activities across the IT organisations.• Work with the Client /customer project manager to identify and resolve issues.• Liaison between product management and the customer a focus on communicating the Sales Cloud road map.• Work closely with the customer to drive, achieve value through solution knowledge, best practices and domain expertise.• Developing success plans for customers, outline critical success factors, metrics for success, potential issues, and provide recommendations.• Prioritising and driving resolution on escalated customer issues with product support and Engineering. • Collaborated with the project management, development and system operation teams to gather new functional and non-functional requirements for the team objective and create the implementation plans.• Promote opportunities for two-way communication.• Work with the client project manager and executive team to identify/resolve all issues.• Implementations of best Practices, Upgrades. Keeping customers informed of process and • procedural changes.• Manage strategic/critical customer account engagements.• Managed the production team of up to 12 and supporting core product development IT production systems in 24 X 7 X 365 environment.• Created the standard procedures for configuring and deploying the high available production systems.

4 Julius Avenue, North Ryde Nsw 2113, Sydney , Australia

•Supported, troubleshoot cloud based application provisioning system to support internal development users around 4000 Oracle databases and high volume of application instances. •Identified and found the root cause for issues within the cloud based environment, involved working with multiple teams around the globe including storage teams, development teams and upper management within Oracle.•Gathered reports based on the analysis of issues and present it to the Upper Management.• Supported server and database farms in a cloud environment that was setup through various automation and virtualization solutions.•Supported multiple and complex DevOps projects focused on environment provisioning through self-service solutions for Oracle PeopleSoft Enterprise development.•Supported and managed the cloud based production environments for Oracle Open-World and other key customer events. •Supported 3rd-party software integration and DMZ environments.•Was the single point of contact for the latest PeopleSoft Product Real Time Bottom Line Analyser, involved in installing, configuring, troubleshooting for PeopleSoft releases 91, 92 and 921.•Supported DB platform migration projects for the production, development, and the build environments.•Planned for the data centre migration project to facilitate the activities across the IT organizations.• Worked closely with multiple teams across the Organisation to gather new functional and non-functional requirements.•Lead and trained global operation DBA’s with the new and implemented processes and standards.•Monitored and troubleshot the standard monitoring dashboard using the Oracle Enterprise Manager for the production and development environments.•Troubleshoot over 800 databases implemented using automation utility across product development IT server farms

As a Manager successfully executed movement of two datacenters , with absolutely no down time to the developers and Analysts, this was done through meticulous planning and execution and involved moving peopleSoft environments , Servers , both Windows , Linux and Unix by effectively managing and leading a team of 30 database administrators. A hands on manager , with both managerial and technical expertise, with a no nonsense approach to getting the work done and aligning the objectives to the strategic goals of the organisation and the department

•Managed Complete India data centre operations for PeopleSoft environments.•Executed two data centre migration projects, with almost zero downtime.•Involved moving PeopleSoft environments including databases and servers.•Led a team of 30 database administrators and sysadmins.•Planned use case for user acceptance testing of the environments and servers.

PeopleSoft DBA , supported databases on both SQLSERVER7.0 and Oracle

Worked as a consultant , in the USA , in different locations , both in the east coast and Westcoast.

Worked as a software developer , on technologies such as VB6, Cold Fusion and Sqlserver 6.5

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Currently member of Sydney School of management Alumuni

Bachelor Of Engineering, Electrical

It Auditing And Security

Activities and Societies: Member of ISACA.org , Active member in ISACA's local chapter Sydney.

Pmp Certified, Information Technology Project Management

Activities and Societies: Active member of the Project management Institute, Sydney Chapter. Into volunteering, Training and Mentoring