• Forecasted goals and objectives for the department, while building a long-range of effective plans and strategies utilizing KPIs and processes that drive results. • Achieved 98% Customer Satisfaction Index (CSI) through the implementation of proactive, consultative sales, and service management techniques, leading to an increase in repeat business and referrals.• Maximized parts department inventory turns by 15% through proactive management of stock levels and efficient ordering processes.• Reduced labor expense as a percentage of gross profit by 4% through process improvements and tight control scheduling. • Successfully developed and implemented new warranty process and procedures, resulting in a decrease in warranty claims by 30%.• Established relationships with service managers and stakeholders to ensure a free flow of ideas and information across the company, leading to strategy formulation and improved performance.

• Planning for Risk Protection, Tax reduction strategies, Retirement, Estate Preservation, and asset allocation strategies. • Analyzed target market and secured best strategies and product placement, increasing sales and brand awareness marketing with real time strategies. • Lead proposals, portfolio construction, portfolio management and sales/trading across all asset classes.• Effectively lead prospecting efforts and sourced new client opportunities through cold calling efforts, networking events, sponsorships.• Manage client portfolio risk through extensive investment analysis and due diligence for strategic and tactical asset implementation.• Lead new client acquisition and retention by working directly with internal specialists including Wealth Advisors, Capital Advisors, and Trust Specialists to identify wealth planning opportunities and solutions.

• Lived in Taipei, Taiwan for 6 months while playing basketball on the highest level of play outside of the United States.• Team spokes person; dealt with ESPN news media and local channels, press conferences, and newspapers.• Adapted to Taiwanese business/social culture. • Learned the value of strong work ethic, discipline, determination, and teamwork though dedication and loyalty to the program.

• Sold Commercial Insurance Policies under a Fire & Casualty License, to small/medium sized businesses.• Demonstrated ability to facilitate critical business relationships both to internal and external stakeholders.• Developed the ability to identify business trends, changes in market conditions, and competitor activity.• Built up a book of business working both inside/outside sales environments, and executing effective sales strategies to maintain business.• Obtained a firm understanding of Salesforce, TAM, Accord & Applied systems. Coupled with the knowledge of U/W parameters, concepts, risks and hazards.

• Lived in Randers, Denmark for 11 months while playing basketball on the highest level of play outside of the United States.• Team spokes person; dealt with the news media, press conferences, and newspapers.• Team Captain, 1st Team All-league Starter, 1st in league in rebounds and block shots.• Developed leadership and communication skills by working closely with teammates and coaches, and the media.• Learned the value of adapting within the environment.