Jerome Jones Email & Phone Number

Dallas/Fort Worth Area

Greater Atlanta Area

Conducted presentations at a professional level. Provided expert consultative workforce management support to ADP's Relationship Management and Client Loyalty teams. Engaged with clients to demo the technology, analyze needs, present best-fit solutions, secure and build business partnerships. Served as an expert to ADP customers by supporting ADP's most complex products/technologies to service their largest clients. Interpreted internal and external business issues and recommended solutions to ADP's leadership and to its clients. Solved client problems by taking a broad perspective to identify solutions. Worked independently to identify smart resolutions. Shared knowledge, training and best practices with lesser experienced Client Relationship Consultants and Relationship Specialists. Consistently met monthly goals by retaining clients and saving the company money.

In this position, the strategy was to develop and enhance business partnerships at C-Suite level. This involved engaging and building trust with client's key decision makers/stake holders. The objective was to drive client retention and improve loss prevention. Gained a complete understanding of clients financial position and objectives. This helped to understand the requirements to proactively demonstrate and deliver increased value through the life cycle of the client. Identified new service and/or product opportunities that supported the clients from recruitment to retirement. Coordinated as necessary with the Sales teams. Served as a liaison between the client and ADP by acting as an internal client advocate. Charged with maintaining client satisfaction and retention. Developed a value-based relationship with each client, resulting in maximum utilization of the Comprehensive Services technology and service offerings. Set and managed client expectations and to be the point person for client contract questions and billing. Oversee resolution of critical service issues and follow-up on quality survey feedback and NPS scores. Performed ongoing status calls to identify areas where core services can be more effectively utilized and where additional services and support could be of value. Consistently outperformed goals by retaining clients and increased revenue.

Lead, managed and directed sales team associates and implemented job responsibilities. Met weekly with each direct report to review activity and prospective business pipeline opportunities. Also met monthly to determine if their Business Plan goals were on target. Developed a regional business plan which defined how the sales team would meet its regional sales goals and objectives. Prepared monthly situation reports to document sales goals and results. Established a master prospect list designating all accounts that would close within 120 days. Pipeline activity was key to achieving successful sales results. Road in the field territory with associates to evaluate sales performance and to provide feedback. Conducted performance planning, coaching and counseling to help sales associates improve. Helped associates with client turnover. Maintained a sense of urgency, attention to detail regarding situations that affected new sales, client retention and employee morale. Ultimately achieving multiple President's Clubs and Super Starts for top performers.

Atlanta, Ga

Small Business Sales associate who sold ADP's suite of services to small business clients within a defined territory. Called on both prospects and existing sales opportunities by deploying a proven consultative sales approach. This included generating new business and upselling to existing clients. Formed relationships with our Banking partners, Consulting firms and our CPA community in order to produce referrals for new business. Achieved multiple President's Clubs and Super Starts for top performers. Also closed two very large CPA acquisitions.