Lucy Jones Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

London, United Kingdom

London, United Kingdom

Natilik is a specialist IT & Communications provider. As a company, our purpose is to be the confident guide for our clients; to learn, lead and transform. To assist our clients through the complex world of technology and deliver the best possible outcomes for their business. It means being brave as well as pragmatic; delivering what we say we will and ultimately becoming a valued and trusted partner. That’s why we are called Natilik, a name inspired by a group of people that guided others to achieve amazing things.

London

Natilik is a specialist IT & Communications provider. As a company, our purpose is to be the confident guide for our clients; to learn, lead and transform. To assist our clients through the complex world of technology and deliver the best possible outcomes for their business. It means being brave as well as pragmatic; delivering what we say we will and ultimately becoming a valued and trusted partner. That’s why we are called Natilik, a name inspired by a group of people that guided others to achieve amazing things.I am the bridge between our clients and our Operational Delivery Teams and I work to establish and maintain strong relations based on trust and integrity. I use my dedication, motivation and vision to ensure an exceptional service.

London

Understanding business and finance processes of the clientLeading regular service delivery board/reviews with the client, progressing actions and providing updatesLeading regular service reviews with the major service lines, inputting into the account risk register Initiating major service improvement programmes, driving forward actions and presenting progress back to the client on a monthly basisResponsible for inputting into and reviewing monthly reports, both technical and business focussed, and presenting these to the clientReviewing and approving major changes and proposalsInvolvement in contract related matters and finance management

London, United Kingdom

Day to day SPOC for London sites (circa 3000+ users)Led multiple service reviews per week, managing and implementing resulting actions through to completion, feeding back regular updates/progress to the clientInput into service improvement programmes and reviews of processesSLA management and involvement in incident handling, escalations and complaintsResponsible for service line management and financial management of service lineBuilding and maintaining of relationships with customer, supplier, 3rd parties and internal service lines

London, United Kingdom

Gained experience of risk management, holding risk reviews with project managers and feeding into the account risk log. Involved in risk identification, analysis and management.Provided support on major projects, including new infrastructure, and movement of infrastructure and staff - attended customer meetings, maintained project documentation, and aided in financial management. Delivery of multiple projects with full responsibility for the planning and delivery and financial management.Involvement in leaning activities of the PMO. Continuous customer/supplier communication and management

Stockport, United Kingdom

Responsible for planning, scheduling and resourcing multiple hardware and software (Sage) implementations including all customer communication. Created weekly and monthly reports, invoicing and delivery forecasts. Worked under pressure with a diverse team, suppliers and clients

Applied Computer Science, Computer Science

Education record