Michael Jones Email & Phone Number

Lanham, Md, Us

Lanham, Maryland, United States

New Carrollton, Md

Desktop Support Manager

2000 14Th St. N.W. Washington, Dc 20009

• Project Manager for large scale initiative to develop requirements and implementation of an IWMS (Integrated Work Management System - Archibus) to be used to manage the vast portfolio of city properties. • Main responsibilities are to handle requirements development for all IT projects, vendor management, procurement/contract negotiation, resource management, staff management and stakeholder management.• Development of strategic plan for the advancement of the department and the agency.• Responsible for leading the development of Standard Operation Procedures.• Project Manager for the consolidation of network resources to address network servers and data migration initiatives.• Managed the day to day operations of the IT Department.• Represented the agency at citywide CIO meetings to look for way to share data between the various agencies and develop ideas to forward citywide initiatives.• Final decision maker of bid requirements for all hardware and software upgrades to systems.• Handles employee orientation and performance reviews for IT department.• Project Manager for development of Mobile Application providing more transparency and access to the citizens of the District of Columbia.

Arlington, Va

• Project Manager for initiative to develop requirements and systems for a universal Association Management System to be used by NAA and over 170 member associations, unifying terminology and data communication across multiple platforms and locations. • Project Manager for the creation of an Online Resource Library/Community Website project.• Managed contract negotiations for the various IT projects for the entire association covering cost and time constraints and providing updates to key stakeholders during the process.• Project Manager for primary website redevelopment effort, with focus on improved search capabilities and user functionality.• Project Manager for Association Management System (AMS) upgrade, redeployment and training. Handled requirements development, vendor selection, procurement/contract negotiation, resource management, and stakeholder management. • Developed new Standard Operation Procedures where none existed to provide consistency moving forward.• Project Manager/Advisor on Learning Management System (LMS). Primary technical advisor to the sponsor of the project. Provided assistance and guidance on the requirements needed to ensure successful communication between external LMS system and internal AMS system.• Managed the day to day operations of the IT department and budget. Handled IT staff orientation and performance reviews for IT department ensuring that all staff members received the necessary training and guidance to be successful.• Met with the senior management team to determine future IT and association needs. Worked with the association members to ensure that they are informed of the ongoing and planned IT initiatives through written and oral presentations.• Create monthly, then quarterly IT Digest which covered all IT department activities. This Digest provided insight into current assignments and upcoming activities..

Washington D.C. Metro Area

• Project Director of E-Solution project and IT initiative. Project involved website redesign, AMS software upgrades, LMS (Learning Management System), E-Commerce, E-Marketing, Content Management System selection, office hardware implementation, and telephone systems. • Developed requirements for multiple divisions which fulfilled the agencies requirements. Selected and managed multiple vendors with a sizable budget, and selected key team members to represent the various stakeholders.• Managed the day to day operations of the IT Department.• Initiated, developed and implemented disaster recovery policy for the IT department.• Conducted orientation, performance reviews for IT department and provided leadership encouraging teamwork and educational advancement when needed.• Collaborated with senior management to determine future IT needs, making assessments and recommendations to assist in fulfilling agency IT goals. Shared this information via written and oral presentations.• Documented and enforced security policies regarding agency computer systems.• Developed and reviewed budgets for the IT department to ensure that it met the Strategic Long Range Plans (SLRP) of the agency.

Washington, Dc

• Managed the day to day operations of the IT Department.• Developed disaster recovery plan where none existed.• Handled the evaluation and procurement of an agency wide database.• Implemented the LAN/WAN environment.• Managed the help desk staff.• Conducted briefings to the CEO regarding agency IT capabilities and envisioned direction.• Developed annual IT department budgets.• Attended conferences that had IT emphasis in order make better decisions.

Washington D.C. Metro Area

• Managed the IT Department.• Managed the help desk staff.• Configured and implemented LAN/WAN environment.• Managed WANG VS systems.• Managed RS6000 AIX systems.• Negotiated contract bids and assisted in development agency wide database.• Handled staff schedules.• Handle the coordination of staff training session on all new and existing applications.

Washington D.C. Metro Area

• Managed the IT Department.• Managed the help desk staff.• Configured and implemented LAN/WAN environment.• Managed WANG VS systems.• Managed RS6000 AIX systems.• Negotiated contract bids and assisted in development agency wide database.• Handled staff schedules.• Handled the coordination of staff training session on all new and existing applications.

Bachelor Of Science, Computer Science

Bachelor Of Computer Science, Computer Science