Marcus Jones, Cpcu, Lpcs Email & Phone Number

Phoenix, Arizona Area

- Oversight of claims-handling activities of workers' compensation claims adjusters with a span of control of 9.- Provides oversight of Commercial Property & Casualty Claims for our Third-Party Administrator.- Coached team to improved results in 2015, 2016, and 2017.- Discussed Best Practices for Claims Management at the 2015 ICA Workers Compensation Claims Seminar - Review, make recommendations, and approve lump sum settlement evaluations and payments exceeding adjusters and supervisors authority level- Ensure team members are processing and adjusting claims within company established and state law guidelines- Serve as a mentor for claims supervisors- Achieved high performance ratings in each of my years with the company- Expert in developing Cognos reports for the Claims Division- Developed Quality Assurance review questionnaire to identify the quality of claims handling and identify trends- Subject Matter Expert for our company's Property & Casualty company launch

Dallas/Fort Worth Area

- Acting Liability Claims Manager from April 23, 2007 to July 2, 2007.- Effectively managed a team of 6 claims professionals- Quickly established myself as a leader among the leadership team in the service center- Provided settlement authority for third-party bodily injury claims- Established the Claims Roundtable program to allow for the review and discussion of complex claims and liability decisions- Acted as the claims liaison for the Marketing department by instructing agents in methods and procedures of claims handling

Greater Los Angeles Area; Atlanta, Ga; Fresno, Ca; Phoenix, Az

- Effectively managed a team of 10 to 15 claims professionals- Developed the "Leadership Development" questionnaire to identify candidates within the organization interested in moving into a claims leadership role- President of the service center's Activities Association, which put on various company-sponsored events for the service center- Successfully completed the State Farm Claims Leadership Academy in Woodland Hills, California

Fresno, California Area

- Effectively managed a team of 12 support personnel- Conducted interviews to hire, train, and develop team members- Successfully coached and mentored a strong performing cohesive team within 6 months before being promoted- Completed various administrative duties, such as ordering supplies; vendor management; control and storage; vending machines; janitorial and maintenance programs; pool car maintenance and administration; and security and safety programs

Various Cities And States

- Successfully handled automobile property damage, first and third-party bodily injury, non-standard automobile, and workers' compensation claims- Diverse jurisdictional claim handling experience in Arizona, California, and Georgia- Strong interpersonal skills which allowed me to build good rapport with insureds, claimants, attorneys, and agents- Effective liability and settlement negotiator- 100% win rate through Inter-Company Arbitration- Received high performance ratings every year

Ba, Psychology

Associate Of Arts (A.A.), General Studies