Maria Jones Email & Phone Number

London, Gb

Abu Dhabi, Abu Dhabi, Ae

Responsible for overseeing human resources strategy and team development for FAB UK and for the marketing and communications strategy for Europe. Member of the UK executive committee and FCA-approved SMF22.

Abu Dhabi, Abu Dhabi, Ae

European head of marketing and communications, based in London.

London, Gb

Strategic counsel for all marketing and reputation matters. Leader of Cultural Change Programme. Executive Committee member.

London, Gb

Responsible for protecting the reputation of the bank. Proactive communications and marketing activity. Member of the Executive Committee.

Paris, Fr

Reporting to Executive Board Member, President of Strategic Marketing; my Group Consumer Affairs mandate has been augmented with an advisory responsibility for Strategic Marketing as well as running the Group's Crisis Management process for all consumer related issues.

Paris, Fr

Reporting to The Vice-President Public and External Affairs with responsibility across the whole group (4 Business Divisions - Consumer Divsion, Professional Divsion, Luxury Divsion, Cosmetic Active Divsion). First Global Consumer Advisory function for L'Oréal launched to develop global customer service capability for the Group.

Paris, Fr

Reporting to The President of Consumer Products Division (Mass market brands i.e. L'Oréal Paris, Garnier, Maybelline etc.) responsible for co-ordinating consumer affairs activities across 42 countries, sharing insight and internal best practices.

Paris, Fr

Reporting to the UK Group Managing Director and Group Chairman. I established and then managed an integrated Consumer Advisory service and call centre for the UK Group operations. Under my leadership the department grew from 4 full-time staff to 22 and operations and capacity grew significantly in line with consumer demand leading to increased satisfaction from both internal and external stakeholders.

London, Gb

Worked in various roles, progressing from branch position, training on technical and communications seminars to Head of Customer Service worldwide for Retail and Corporate Businesses. Responsible for managing the reputation of the business with consumers and playing a key role in the setup of the UK Banking Ombudsman Scheme and 'For Women in Banking'.