Cheryl Jones Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

APAC

Sydney, Australia

• Presales Consultation. Deep involvement from the early stages of the sales process supporting Sales, Channel and Relationship Management teams to demonstrate value in PayPal’s products, and to remove any technical.
• Merchant Integration Analysis, Design, and Validation. Demonstrate understanding of a merchant’s product, process and technical requirements of payment processing production of documentation to define solution and.
• Integration Support. Working with Integration Engineers who will assist merchants’ and partners’ technical teams throughout implementation; run test scenarios and QA testing; perform initial monitoring of post-sales.

Sydney, Australia

Support and Facilitate multi-platform integration with eBay MarketplacesProvide change management for large Merchant support Gap and needs analysis with respect to project & merchant risk

Airport West - Victoria

e-commerce development; defect management and platform changesRequirements gathering; documentation; design discussions and post-implementation evaluation.Key stakeholder management; project management; client/customer support

Systems and Soft Skills Training; Change Management; Systems Rollout; Sales Skills; Coaching

Key responsibilities included systems training; knowledge transfer; problem solving techniques; dispute resolution workshops and enabling staff to isolate technical issues faced by customers.Achievements extend to assisting in relocating the 3 call centre (Brisbane, QLD) to the Vodafone call centre (Kingston, TAS) and designing apple technical training for.