Lost in the day-to-day flow of operations? Having issues acquiring and retaining talent? Losing clients to poor processes? Don't let poor systems, practices, and procedures impact your business’s ability to scale, thrive, and expand. As a strategic Director of Operations, I provide the leadership necessary to optimize day-to-day processes while guiding teams towards long-term success and seamless workflows. I achieve this by focusing on answering those three questions above with a focus on: Leveraging technology usage and integrations to modernize systems.Improving operations focusing on efficiency, productivity, and cost savings.Leading and developing high-performing teams. Identifying sales and market opportunities to provide services.How has this looked in practice?At PwC, as a global operations lead and with the help of a world-class team, I’ve enhanced operational efficiency by developing and implementing new policies, managed a $2.5M budget, and transformed the effectiveness of the teams I support. I initiated interventions to reduce response times from 2 hours to 12 minutes and achieved a 67% faster resolution rate. Additionally, I saved $500K annually through selective hiring and cost-effective workforce planning.As Chief Operations Officer at Phoenix Ortho, I managed Operations, Support, IT, Sales, Marketing, and Delivery teams. I directed a 15-member team, integrating client requests and internal processes to refine product development and company policies. Together we realized YoY improvements in operations and client satisfaction.Thanks for visiting my profile and I’m always happy to connect with other professionals in the operations space.Related Skills: Design & Execution, Strategic Planning & Implementation, P&L Management, Project Management, Continuous Improvement, SaaS, Process Mapping, Data Analysis & Decision-Making, Risk Assessment, Budgeting, Product Management, Operations Strategy, Process Improvement, Stakeholder Management