Ryan Jones, Mba Email & Phone Number

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

 Provide strategic guidance and support for day-to-day operations Effectively communicate with a cross functional team providing support across multiple channels Developed an area of trust with team members and a focused work environment, leading to commitment,focus, openness and respect among team members and peers Continuous inspection and adaption of department goals, directly influencing the success and achievement of our organizational goals Member of the Loan… Show more  Provide strategic guidance and support for day-to-day operations Effectively communicate with a cross functional team providing support across multiple channels Developed an area of trust with team members and a focused work environment, leading to commitment,focus, openness and respect among team members and peers Continuous inspection and adaption of department goals, directly influencing the success and achievement of our organizational goals Member of the Loan Review Committee. Members of this group hold the highest lending designation within the organization Train and develop new hires and existing employees Continuous evaluation and recommendations for process improvements and efficiencies Continuous review and evaluation of product enhancements Leads a team that consistently achieves over $25M annually in cross-sells Identified a gap in current processes and implemented changes, which resulted in a 30% reduction of waittime Lead a collaboration with Data Analytics to develop a PowerBI dashboard that ensures we are adequately equipped to decision loans in a time that meets member and dealer expectations Successfully implemented the Exception Tracking process increasing accountability throughout the organization Subject Matter Expert for the transition of rush requests, increasing department efficiency and accountability across the organization Subject Matter Expert for the transition to a new platform for Auto Forbearances and Credit Card Fixed Payment Plans Collaborated on the creation of web messaging communication templates, providing continuity of member and dealer communication from Suncoast Created the Loan Guides empowering staff to quickly find solutions and enhance decision making Identify and propose staffing needs for annual budget Actively participate and champion Suncoast Sponsored events that focus on community impact Consistently receives high accolades from inter-departmental surveys Show less

Tampa, Florida, United States

 Held Loan Review Committee designation  Communicated with indirect dealers via the phone  Reviewed and analyzed loan request, continuously exceeding required productivity  Analyzed tax returns and other forms of loan support documentation  Served as a member of the Lending Excellence Advocate Development (LEAD) team  First analyst to participate in the underwriting of the Credit Card Participation program  Reviewed indirect contracts falling outside decision… Show more  Held Loan Review Committee designation  Communicated with indirect dealers via the phone  Reviewed and analyzed loan request, continuously exceeding required productivity  Analyzed tax returns and other forms of loan support documentation  Served as a member of the Lending Excellence Advocate Development (LEAD) team  First analyst to participate in the underwriting of the Credit Card Participation program  Reviewed indirect contracts falling outside decision parameters  Reviewed rush request submitted by front and back-office staff  Reviewed requests submitted by collectors in an effort to find a win-win solution for Suncoast and ourmembers Show less

Tampa, Florida, United States

 Established goals and training material for incoming loan trainees  Trained and provided 60-day reviews on the progression of loan trainees  Coached loan representatives and provided guidance on how to grow in lending and provide efficient yet satisfactory member service  Created and implemented checking account cross-sells  Counseled members regarding difficult loan decisions while providing solutions and suggestions for future loan requests  Review other Loan… Show more  Established goals and training material for incoming loan trainees  Trained and provided 60-day reviews on the progression of loan trainees  Coached loan representatives and provided guidance on how to grow in lending and provide efficient yet satisfactory member service  Created and implemented checking account cross-sells  Counseled members regarding difficult loan decisions while providing solutions and suggestions for future loan requests  Review other Loan Analyst recommendations and decision when appropriate while submitting more difficult requests to the Loan Review Committee  Helped lead the “All-team” effort at Suncoast Credit Union in an effort to streamline communication efforts amongst different departments  Helped establish the Members Contact Centers Green Team for Suncoast Credit Union in an effort to reduce the overall carbon footprint of the company  Participated as a mentor in companywide Mentor Me program  Continuously earned a perfect score in Member Service on secret shops Show less

Tampa, Florida, United States

 Assisted members with inquiries regarding loan requests Loan "buddy" for new hires

Master Of Business Administration (M.B.A.), Finance

Bs, Management