Joneth Dizon Email & Phone Number

Auckland, New Zealand

Philippines

Develop and implement audit plans of internal business process, general controls and technical infrastructure.• Plan, develop and manage audit plans/work programs for processes, general controls, compliances, and infrastructure.• Develop improvements to existing processes to deliver improved business performance and controls• Improved operations by working with team members and customers to find workable solutions.• Reporting of audit findings and resolution to senior management and monitors the status of enhancement request and action plans to ensure that they are being implemented.• Demonstrated self-reliance by meeting and exceeding workflow needs.• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Philippines

Responsible for gathering, analyzing and documenting business requirements. Identifying business problems and opportunities.• Business/system analysis of requirements• Gather requirements, plan, develop use cases and manage "Test Plan" • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.• Handled all delegated tasks, including working on assigned technical support tickets.• Quality/Manual testing of VOD application on android and IOS.• Documented, triaged and managed defects in JIRA and Testrail, worked with developers to facilitate timely resolutions.• Write documents for system processes, Product Requirement Documents and training materials.• Conduct training for clients and new hires.• Improved operations by working with team members and customers to find workable solutions.

Ortigas Pasig

Responsible for the development, enhancement of business processes and product, putting forward suggestions and implementing plans accordingly.• Spearheaded requirements gathering, performance and integration testing for new products.• Device evaluation for defensive and commercial launch, testing includes but not limited to network compatibility and end-user functionality.• Develop product definition, and roadmap for a product area in support for business goals, end-user requirements, competitive solutions, industry standards, and emerging technologies.• Planned, developed, and documented processes and quality plans.• Develops and implements processes to establish and maintain quality standards of existing products and services.• Oversees implementation of improve business processes.• Worked closely with team members to deliver product requirements, develop solutions, and meet deadlines.• Research and identifies new product opportunities, develops business cases to support and recommends enhancements to product program to ensure folio to integrate with the overall mobile strategy.• Identifying critical trainings and recommendations to improve customer experience.• Conducts Trainings and People Development.

Ortigas Pasig City

Responsible for the whole test process from planning, through test plan development, execution & result reporting. Also involved in the development and improvement of the test functions, putting forward suggestions and implementing plans accordingly. • Executed manual testing to compare specifications and comply with customer requirements on IOS, android and web applications.• Implemented quality control objectives to resolve production issues and optimize product reliability.• Develop and document use cases, updates.

Quezon City

Responsible for bridging the gap between the technical team and the business utilizing data to assess process, gather requirements and provide data driven recommendations.• Scoping business requirements through collaboration with the technical and product development team members to help create and deliver high quality, cutting-edge products.• Collaborate with the local market business, design, and engineering teams during discovery to assess value, usability, and feasibility of product features.• Continuous research on industry standards to maintain and enhance quality products.• Documenting business requirements.• Provided clear and concise time estimates for each phase of testing from test phase planning to final testing.• Plan and execute Six Sigma projects: Develop improvements to existing processes to deliver improved business performance and effectiveness.• Develops policies, methods and procedures to support improvements of business processes, risk and opportunity management. • Established Intelligent data and reports gathering for customer experience• Data analysis and visualization of key performance indicators using quality tools (MINITab, process mapping, cause and effect)• Managed supplier key performance indicators and checked materials for compliance with specifications.• Supervised five staff members to comply with the quality plans.• Conducted type approval testing for telecommunication devices and products.• Managed the receiving inspection team to ensure high quality products/devices.• Established Intelligent data and reports gathering for customer experience.

Master'S Degree, Information Technology

Bachelor Of Science In Electronics And Communications Engineering