Jonetta Wallace Email & Phone Number

Guyana

• Assisted supervisors and staff with company projects and tasks• Organized documents and maintained a filing system• Scheduled meetings and appointments for both the client and supervisor• Managed and facilitated communication within the office, including handling phone calls and emails• Entered and updated the information in Excel spreadsheets• Conducted research on various documents that were needed by the company

Georgetown, Demerara-Mahaica, Guyana

• Conducted interviews, evaluated, and suggested hiring recommendations• Maintained accurate and up-to-date employee information• Managed human resources documentation, such as contracts and letters• Ensured compliance with labour laws and regulations• Developed and implemented training and guiding programs to enhance new employees’ skills and knowledge• Reviewed and updated the company’s compensation structure to provide employees with incentives

Georgetown, Demerara-Mahaica, Guyana

• Provided maintenance expertise to assist customers in fixing their appliances and assist customers in purchasing homes and apartments• Provided exceptional customer service by using various software and databases to aid customers in purchasing products, and correcting billing errors• Provided effective customer service by understanding and empathizing with the customer’s concerns while providing the information clearly and professionally• Responded to customers’ concerns and inquiries via phone and email• Effectively documented and tracked customer issues and provided resolution, especially in the case of missing items• Collaborated with other departments to guarantee correct and prompt order fulfillment• Assisted customers in tracking shipments, placing orders, and processing returns while effectively using the company’s website