Joanne Newstead Email & Phone Number

Markham

• Responsible for developing and implementing a new coaching delivery model while leading and inspiring a team of new coaches to improve customer advice and sales capabilities in the Retail branch networkKey.
• Strategic vision--- Created and implemented a coaching quality scorecard that improved coaching quality of coaches by 30% and increased the ranking of those coached from 4th quartile into 1st and 2nd quartile performance
• Ability to… Show more Responsible for developing and implementing a new coaching delivery model while leading and inspiring a team of new coaches to improve customer advice and sales capabilities in the Retail branch.
• Ability to implement on the ground--- Hired, trained and led a team of 24 coaches that increased qualified coaching in Retail Awards:‾‾‾‾‾‾‾‾‾‾‾ Annual League of Excellence- National award recognizing leadership.

Toronto

Provide leadership and strategic direction to 18 Retail branches including Branch Managers and Advisors in order to achieve performance objectives through effective coaching, mentoring and utilization of resources aligned with the corporate vision Key Strengths:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Developed and implemented best practices for District to exceed sales.

National

Promoted to a newly developed role responsible for developing a platform to increase Money-In sales nationally in call centre businesses across the country.Key Strengths:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Developed cross-functional relationships in a highly decentralized structure and worked across functional boundaries to promote positive relationships with Investment.

Toronto

Key objective was designing, facilitating and coordinating training material and educational programs to build knowledge and confidence in the Retail and Phone Channel Advisor population