Jon Fehring Email & Phone Number

Maintain 50 workstations on a Windows Server. Patch management and web site coordination. WAP and network configuration. Budgeting and Project Management of upgrades and services.

Milwaukee, Wisconsin, US

• Work with an array of hardware and software for a Managed Service Provider.
• Keep accurate track and implemented software licensing for clients.
• Expedite calls when necessary.
• Remote control systems to decrease expenses and travel time for client.
• Volunteered for new projects as they became available.
• Datto Technical Specialist II Certified – for Backup Off Site Storage devices.

Tampa, FL, US

• Managed different groups of consultants at various locations.
• Identified and recommended process changes to client regarding OS/hardware upgrade.
• Coordinated resources so upgrades would occur with minimal downtime.
• Reduced travel expenses and time to resolve problems.

Hebron, KY, US

• Identified and recommended process changes to client regarding OS upgrade.
• Coordinated resources so upgrades would occur with minimal downtime.
• Reduced travel expenses and time to resolve problems.

Milwaukee, WI, US

• Responsible for directing and leading other onsite technicians installation and testing of workstations while adhering to very strict SLAs.Skills utilized:
• Interpersonal
• Professionalism
• Team leadership

Aubervilliers, Île-de-France, FR

• 2012Project Manager/Senior Lead Platformer: Responsible for migrating 1400+ workstations at 97 facilities to Windows 7.
• Determined hardware requirements for upgrade. Developed quotations for the ordering of $165,000 in hardware for dozens of sites.
• Utilized Waterfall and Agile techniques to implement project.2011 IP Change Coordinator: Responsible for taking total ownership of IP change process across business unit.
• Coordinated IP changes at hundreds of branch offices on thousands of pieces of equipment. Result: Brought into branch offices into compliance, updated and corrected inventory, and eliminated duplicate IP ranges on.
• Discovered newer software to query branch sites. Result: Found all IP’s for equipment that were not documented, and reset DHCP scopes accordingly. 2010 Senior Lead Platformer: Responsible for migrating operating.
• Identified and recommended process changes to client regarding LAN/WAN configuration/security. Result: Decreased rollout time and enhanced security.

West Bend InsuranceDesktop/Network roles Support 1200 usersExecuted Access Database upgrade with no down time.Eliminated independent end-user purchases and software piracy.Customized Information Technology Infrastructure Library (ITIL). Altiris Deployment Console, Microsoft RIS, Symantec, and Ghost. Patched workstations monthly.Upgraded and connected 7.

West Bend, WI, US

Level 1/2/3 support for 1,200 multi-state end users utilizing Infra, Service Center, Heat. Used products to assist in servicing clients. Administrator on both OS/2 and Microsoft networks.

Manage network and backup for 1 Unix server, 15 workstationsCalling people that have not paid bills, work with the contact, documenting call and take possible legal action when applicableCommunicate with credit reporting bureaus for current information

Manage network storage and backup of 400+ workstationsSetup, install of computers, servers, dumb terminals, printersWorked with Token Ring network connectionsWork with OS/2 Servers and Novel Servers

Road Warrior - Add / install hardware and software as needed on location & sales of computer hardward/software.

Advanced Excel

Associate Degree, Electrical Engineering