With over 7 years of experience in leading and managing IT services and operations, I am currently the VP of Managed Services and Operations at DiamondIT, a company that provides innovative and customized IT solutions for businesses across various industries. In this role, I am responsible for overseeing all aspects of technology operations, developing and implementing IT policies and systems, and aligning them with business objectives. I also supervise and mentor a team of sales, account management, and technical operations professionals, ensuring high-quality service delivery and customer satisfaction.Previously, I was the IT Director of the Managed Services Division at Braden Business Systems, where I successfully developed new plans, created and redesigned service offerings, and restructured the delivery model, resulting in increased revenue, efficiency, and retention. I also acted as a strategic advisor and vCIO for key accounts, translating their business goals into prioritized technology roadmaps and solutions. Before that, I was the Engineering Manager, Senior Consultant, and vCIO at Accelerate, Inc., where I managed a team of consultants and cloud services specialists, developed new cloud offerings bundled with security, and forged partnerships with leaders across multiple divisions. My core competencies include IT strategy and leadership, systems engineering, cloud and on-premises environments, project management, software vendor management, and management skills. I am also a Microsoft Customer Immersion Experience Facilitator and proficient in various Microsoft products and technologies. My mission is to leverage my expertise in IT and business to deliver innovative, reliable, and secure solutions that enable organizations to achieve their goals and grow. I am passionate about learning new technologies, solving complex challenges, and creating value for customers and stakeholders.