-Chicago Influenced Small Batch Catering -Maintain and Grow an Independent Small Business -Uses Social/Digital Media Background for Analytics and numbers -Use of Square and other analytics software to purchase, measure, promote and market handcrafted foods -Can manage business from 1-500+ customers while multitasking handling of food and other culinary accounting programs -Hand Built company from ground up

Videographer and Photographer. Responsible for creating high-quality video and photography content that effectively represents the Organized Living brand.

-Video Microlearning Instruction production and delivery via adult learning theory.-Working knowledge of Learning Management Systems -​​Collaboration through all levels of leadership-Comfortable working cross-functionally and cross-culturally-facilitation skills in a virtual and classroom setting; experience delivering via Zoom-Created Multimedia Training video videos with tools such as Adobe Premiere, Adobe Audition, Adobe After Effects, Apple Final Cut, and much more. -Created storyboards, scripts, and treatments that built multilevel approved and improved processes throughout the company.-Worked in small teams to communicate updates, training, and styles in tight deadlines to achieve requested goals.

-Worked on the technical Support for CDK Connected Store for General Motors and Nissan clients. -Provided primary support for Dealership problems with website design, call analytics, pricing and special website updates, financial lead routing, website lead routing, and managing relationships between third party inventory harvesting and inventory export management.-Executed live calls, emergency ticketing systems, and queue based help tickets managed and tracked in Salesforce, Vision CRM, and Microsoft Office products.

-I am highly motivated, team-oriented and work closely with automotive dealership clients to deliver an online retailing strategy that aligns with the dealership’s in-store processes-I work closely with Account Advocates, Marketing Strategists, and other CDK Teams and Employees to develop and execute on short and long term optimization efforts that improve both the customer's online presence as well as the consumer experience when using CDK sites to purchase a vehicle.-Product Specialist for General Motors Payment Builder/Connected Store.-Maintain advanced knowledge of Connected Store, Inventory Merchandising, and Specials tools, and staying updated of product changes, updates and modifications, and evolution of the product.-Understand not only how Connected Store operates, but how it integrates and collaborates with other products in the CDK Ecosystem.-Maintain knowledge of third-party tools that a dealer may use, and how integrations work with Connected Store.- Strategize how to price a vehicle on the site to entice a shopper to come in-store.- Provide recommendations on how to sync online and in-store workflows.-Maintain knowledge on dealership processes to drive consumer behavior in line with the dealer’s goals.-Maintain the success and retention of the product and services involved with the dealership.

-Provide primary support for General Motors Vehicle Dealership problems with website design, call analytics, pricing and special website updates, financial lead routing, website lead routing, and managing relationships between third party inventory harvesting and inventory export management.-Conducted phone based presentation of the GM Payment Manager system to dealers to help them better understand new standards, setups and dealer controls.-Executed live calls, emergency ticketing systems, and queue based help tickets managed and tracked in Salesforce, Vision CRM, and Microsoft Office products.

-Effectively manage and create solutions for up to 400 clients a month needing support on an IBM SQL query ticketing system for a worldwide leading dealer management system.-Works with support teams throughout the organization to solve software, hardware, accounting, and sales based decisions and executions to ultimately help an end user have a fluid and flawless workflow in the service, sales and record keeping of their business. -Partnered with Tier II help desk piers to solve complex help desk issues for quick and accurate answers for clients with complex reporting and technical issues.

-Account Manager(9/09-1/14)- ITXchange Chicago and remote from Cincinnati-Managed over 200 medium and large relationships-Involved in sales architecture of IBM X-series servers, Lenovo Laptops, and desktops-Multitasked personal sales achievements while supporting 3 other representatives in the US and 1 in Spain/Latin America. -Achieved sales goals and quotas-Work experience in an office environment and remote environment-Helped customers with technical support via licensing, warranties, returns/exchanges, and updated sales inventory.

-Software Asset Management Services(6/07-9/09)- DELL Software Buffalo Grove, IL-Acquired Microsoft Asset Manager certification.-Represented eSmart Asset Management tool to current and new customers to keep track of assets and become compliant.-Assisted customers on understanding how their company can survive being audited by the BSA, SIIA, Microsoft, etc.-Partnered with Microsoft on SAM Assist programs for current customers.-Grew business through hosting Web Demonstrations of the eSmart tool.-Prospected for new business on a daily basis-Conducted customer support on issues of installing the eSmart software.-Increased SMB business of eSmart 100% in 2 years.

-Small Medium Business Account Executive(4/06 to 6/07)- ASAP Software Buffalo Grove, IL-Responsible for Prospecting for new business on a daily basis-Responsible for managing the daily activities for 4 or more outside account partners in California and Arizona.-Assisted Accounts with setting up a credit account with ASAP-Assisted accounts in understanding and setting up major Microsoft Contracts.-Conducted a value added hardware support for customers.-Grew relationships with vendors and publishers to increase value to accounts.-Increased revenue over $70,000 in personal territory each sales quarter.

-Outside Sales Representative(4/05-4/06) -The Kent Landsberg Company Sycamore, IL-Acquired basic selling skills/techniques-Learned all aspects of account management of a large company-Gained knowledge of the outside sales position/cold calling