A dedicated service professional with 29+ years of experience in customer service management & IT project management.Over 15 years ago - I moved from Strata customer service to Strata Team assistant to Strata manager then a Senior Strata Manager. I enjoy the Strata Manager role as it allows me to use my all my skills, including customer service, strata legislative implementation and project coordination to perform the Strata Management role effectively and with a high level of skill.I get my job satisfaction from organizing, solving problems, and assisting others. Strive to leave both a job role & my client in a better position than I find them in.I have experience in managing customer service operations, projects & change management.I have proven leadership skills when working with clients, teams or building remediation projects.I possess a strong customer service focus and strive to build close & trusted client relationships.I have developed close professional relationships with all my Strata Committees, Board of Directors, owners and shareholders. I aim to advise, support & educate them in all matters relating to apartment living.