Jon Turpin Email & Phone Number

Indianapolis, Indiana, United States

Review of systems and operations company-wide to ensure consistent, streamlined member support.Product demos of analytics, outreach, and content management for onboarding and existing members.Job board, careers site, and compliance review, including HTML, XML, SQL, and page source inspection.Provide primary onboarding training, compliance reporting, product suggestions and improvements.Collaboration with members partners of varying needs and business sizes to prevent job site outages.Train and educate on compliance standards to ensure equal employment opportunity employer status.

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Provide professional, on-site, and remote IT consultant services for companies in the Midwest.Site review, server installation and troubleshooting, network installation and troubleshooting.Assisted with SolarWinds attack prevention and remediation.

Indianapolis, Indiana Area

Provide professional IT consultant services for large pharmaceutical manufacturing companies.Oversaw a campus-wide insulin laboratory, providing technical support for mission critical staff.

Indianapolis, Indiana Area

Professional IT consulting for projects in the commercial and residential sectors.Solutions and systems design, implementation, and troubleshooting.

Indianapolis, Indiana Area

To expand upon this role, I had many hats. Cardiology PACS Administrator, Lead Implementation Engineer, Database Migration Specialist, and interim Project Manager. My colleagues also wore many hats alongside me and we all worked together to achieve the best solutions to allow physicians to focus on the most important aspect of this job: the patients.I was the hands-on expert for a massive cardiology data migration (possibly the largest ever completed in Indiana) as well as the designer and implementation engineer of a majority of the project. I also provided support on a daily basis to the physicians and clinical professionals primarily in Indiana and eventually on a national level.My efforts to improve the cardiology infrastructure design prevented 90% of the previous mission critical cardiology imaging system outages from 2016 to 2018. Thus streamlining day to day operations and allowing the clinical teams to focus their attention on the most important aspect of any healthcare system, the patients.• Support Ascension's Cardiology team by assisting clinical staff with application troubleshooting and technical solutions.• Data migration co-lead:o Design and implement SQL scripts for data migration and matchup.o Migrate 250,000+ DICOM studies and results from disparate systems.o Work with team to meet all deadlines and enhance project momentum.• Application testing & deployment:o Redesign current system architecture to mitigate downtime and enhance performance.o Promote communication between vendors and internal teams to gather installation resources.o Guide design and test application packages completed by SCCM team to verify deployment.

Indianapolis, Indiana Area

• Support Double-Take software as a Tier II engineer to deliver high-level technical assistance for enterprise environments.• Resolve enterprise infrastructure and network issues by processing system and Double-Take log files and enable transparent disaster recovery of Windows and Linux servers.• Deliver proper functionality and transparent disaster recovery by working with customers by phone and remote support sessions to resolve issues before they become crises.

Indianapolis, Indiana Area

• Support Managed Services providing full-service hosting and software solutions for the Charles River Investment Management System, Software as a Service (SaaS).• Implement consistent case tracking along with SLA and SLO standards.• Support team rotations enabling quality customer service, project work, and cross-training.• Co-manage an internal knowledgebase wiki for efficient issue resolution and collective learning.• Create SQL Training Curriculum provided to existing and new Managed Services personnel.• Manage the long-term project to update our automation software, facilitating conference calls between vendors, clients, and internal staff while directing and implementing necessary network firewall updates and changes.

Indianapolis, Indiana Area

• Provide remote technical support to over 400 hospital sites, national and international.• Responsible for all initial call receipt and ticket entry. Sole management of one third of 5500+ annual support tickets, resolving 90% within two hours of first customer contact.• Independently exceed $50,000 in professional services revenue each year managing SQL database update projects for more than 40 customer sites.• Recover more than 500 man-hours annually by developing, testing, and implementing automated SQL query solutions to software bugs until patches are released.

Indianapolis, Indiana Area

• Phone, email, live-chat, and in-person computer troubleshooting in a team-oriented support center with a 7x24x365 mode of operations.• Research technical problems and solutions for students and faculty of diverse IT skill levels across two campuses with a total enrollment exceeding 75,000 students.• Maintain knowledge base documentation – revise and submit approximately 10 help articles per week, available online to the students and faculty of IU campuses statewide.

New Palestine, In

• Full-time technician supporting three elementary schools, one high school, and two administrative buildings.• Troubleshoot and implement computers, access points, printers, phone systems, and mobile devices for approximately 4,000 students and faculty members.• Install and support seven mobile, wireless labs for the high school with 300 laptops.• Upgrade elementary desktops with recycled hardware, saving $60,000 in replacement costs.

Indianapolis, Indiana Area

• Directed a team of three support consultants in a critical update project over two months. Completed the project two weeks ahead of schedule.• Implemented critical software updates for Synapse Cardiovascular to over 400 medical sites across the nation.• Direct engagement with internal IT support services, such as system setup, and application troubleshooting for a team of 30 medical informatics professionals.

Bachelors, Computer Information Technology

Activities and Societies: Sigma Alpha Lamda Honors Society.

Associates, Computer Information Technology