Jong Park Email & Phone Number

Atlanta, Georgia, United States

Greater Nashville Area, Tn

A) Create, maintain and modify ServiceNow catalog items and record producers o Client Scripts / UI Policies / Business Rules / Script Includes (Client Callable) / Flows and Workflows o Consult clients on all phases - Gather Requirement / Client Feedback / Testing / Production ENV MigrationB) Build flows to automate approvals, task creations, record updates and third-party communicationso Build reusable actions with customized scripts for future caseso Study IntegrationHub and use Slack & Jira spokes to communicate with third-party platformsC) Virtual agent topics o Dialog flows assisting users with pre-defined conversations and/or knowledge article links o Dialog flows to create cases or contact live agents if service is still needed o Microsoft LUIS NLU integration - Set intents and utterances for easier user expressions o Property scripts to change topic visibility based on user country codeD) Mass data loadings & data clean scripts o Utilize import sets to insert new records or revise existing records to target tables o Fix scripts to identify stakeholders for over 1,400 catalog items, record producers and item designers o Scheduled job scripts to disable forms with inactivity of 3monthsE) ServiceNow Admin Tasks o Plugins install and maintenance o Now Support - HI ticket interactions o Incidents / REQ / RITM / Task / Approval / ACL / SLA - Guide users with ServiceNow ITSM matters o Generate reports / Create dashboards

Greater Atlanta Area

Technology utilized: JavaScript, HTML, CSS, Python, ASP.NET MVC, SQL SERVERRelated libraries: JQuery, Datatable.js, D3.js, ArcPy, Entity Framework, Arcgis Javascript ApiA) Project Management App -Create dashboard and project web pages -Connect SQL Server and get users' desired data to dashboard main page -Utilize D3.js to generate live-data-driven graphsB) Web map applications -Create map applications that can switch the connected database based on users' selected project -Datatable.js is utilized in order to put users' desired data into a table form for better visibilityC) Python QC scripts -Check the collected data and notify the users for any data error

Greater Atlanta Area

Coding bootcamp - Developing websites using HTML/CSS/JS and other frameworks.A) HTML/CSS - Basic fundamental of how to create static websites.B) JS/JQuery - Utilizing JS' ability to listen to any event to make the changes on websites accordingly.C) Node.js(EXPRESS) - Use of a framework that can read JS to enable MVC pattern websites to control products.D) Extracting desired data in JSON form from API using JS(JQuery) then returning the data/value to websites.E) SQL(MySQL) - Integrating SQL database information and node modules to store or callback needed information. Using SQL selecting method to manipulate and display desired information.

Nashville, Tn

A) Design various buildings using applicable codes/regulation.B) Modeling calculated structural components into CAD software (Revit & AutoCAD). C) Coordinate with other engineering disciplines to ensure structural components are not in conflict with the other objects.D) Communicate with the owners at the schematic design phase to ensure that the team is clear on client expectations.E) During the construction phase, responding to questions from the contractors in a way that the design intent is explained clearly.F) As an engineering liaison, assist foreign clients and internal teammates (other engineering disciplines) to make sure that both parties are clear on engineering issues and solutions.

Master Of Engineering (M.Eng.), Structural Engineering

Civil Engineering, General