King Gandy El Email & Phone Number

Chicago, IL, US

United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

-Manages and fulfills support requests through an IT service management request system (ticketing), including special "white glove" service to senior leadership and VIPs-Supports MacOS, iOS, and Windows workstations in a research environment.-Diagnose and provide support on MacOS, iOS, and Windows workstations computer system problems, including debugging.

Chicago, Illinois, United States

-Oversaw day-to-day audio-visual operations in a corporate conference center, ensuring white glove service delivery.-Led a team of audiovisual technicians, assigning meetings, events, and special projects while providing problem escalation support and prompt issue resolution.-Proactively addressed service challenges, collaborating with the manager to.

Chicago, Illinois, United States

Greater Chicago Area

• Negotiates contracts and ensures that negotiations result in the unit cost targets expected and meet the profit objectives of the company
• Manages and assigns resources to projects
• Tracks and maintains project schedules, task lists, and work allocation
• Oversees the flow of communication between team members
• Recommends and initiates process improvements
• Develops lessons learned and applies corrective action for future projects

Greater Chicago Area

Responsible for coordination of day-to-day operations of the MMS department and providing tier 1, tier 2, tier 3 support and point-of-contact for tier 4 support. Provided conference room design support. Provided white glove(VIP) audio-visual support services for private and public conferences, FRBC President and VPs for the 7th District of the Federal.

Greater Chicago Area

Olive-Harvey College

• Ensures availability of functional equipment for Audio Visual requests from faculty and staff, including, but not limited to, resolution requiring laptop/computer set-up, microphone set-up, and usage of control systems.
• Provides recording services for conferences and meetings, as needed, and presentation set-ups using presentation software, as required
• Provides technology support in coordination with other campus based technical resources and district office technical resources as assigned.
• Coordinates on-campus and off-campus special events and facilitates their success by serving as a liaison between the media department and other departments and personnel
• Coordinates repair of AV equipment and hardware covered by third-party vendor maintenance agreements.
• Has and continues to provide AV Support for events with dignitaries such as Cook County Clerk Dorthy Brown, Minister Louis Farrakhan and live web streaming of conferences with Chicago mayor Rahm Emmanual.

Chicago, Illinois

• Provided technical assistance, troubleshooting and support for incoming inquiries and issues related to computer systems, software, and hardware, in person, via phone and email
• Guided customers through problem-solving and troubleshooting processes
• Installed and supported software, hardware, peripherals and network tools for employees and clients
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Completed weekly tape backups

Chicago, Illinois

• Promoted special events and fundraisers to build awareness of ABJ’s services in the community and engage community leaders in efforts to improve the quality of life in South Shore and its surrounding communities..
• Redesigned of www.abjchicago.org
• Created electronic and print newsletters to distribute to community members and stakeholders
• Developed ABJ’s social networking presence to build awareness for ABJ’s programs and services
• Designed agency business cards to reflect a high level of professionalism, design and distribution of promotional flyers, and re-design of general agency and departmental brochures
• Engaged community organizations and local businesses to acquire donations and build awareness for ABJ’s Sunshine Food Pantry

Chicago, Illinois

• Consultant for Versa (Formerly Xversity at 2 Degrees)Provided project administrative support for 8 congruent projects within HCSC’s Claims Customer Service Process (CCSP) Program. Duties Included:
• Coordinating meetings with stakeholders and end users to gather project requirements
• Preparing project documentation (project plans, review logs, design documents, project status review presentations)
• Tracking and resolving risks and issues that affect project scope and progress
• Project management functions and disciplines such as managing deliverable reviews and approvals on strict deadlines.
• Worked closely with project manager to drive timely deliverable review and completion

Chicago, Illinois

• Administer HCSC’s Corporate Architecture Process by providing technical guidance and support to internal business customers searching for technology solutions that meet the needs of the business while maintaining.
• Developed and present presentations to VP Information Technology Group, the Executive Director and Senior Manager of the Enterprise Architecture group.
• Redesigned layout, complete weekly updates and maintain the Corporate Architecture Process Intranet site.
• Developed new email templates for business communications
• Reviewed customer architecture requests for accuracy and impact to corporate infrastructure.
• Conducted and coordinate meetings to address issues and expedite completion of architecture review requests.

Greater Chicago Area

Business Analyst &Quality AssuranceFortune 500 company United Stationers USTR (Enhanced user interface for auto mail system)· Developed test scripts for use cases for the web pages· Executed test scripts; which included requirements testing, usability testing, functionality testing and range validation testing· Logged issues and bugs discovered on Mantis.

Macy's On State - Chicago, Illinois