King Gandy El Email & Phone Number

Chicago, Il, Us

United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

-Manages and fulfills support requests through an IT service management request system (ticketing), including special "white glove" service to senior leadership and VIPs-Supports MacOS, iOS, and Windows workstations in a research environment.-Diagnose and provide support on MacOS, iOS, and Windows workstations computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting, computer hardware, printers, and other peripherals, in a research environment.-Supports lab systems administered by researchers and different instrument vendors.-Manages and supports audio-visual and video conferencing systems and performs ongoing maintenance.

Chicago, Illinois, United States

-Oversaw day-to-day audio-visual operations in a corporate conference center, ensuring white glove service delivery.-Led a team of audiovisual technicians, assigning meetings, events, and special projects while providing problem escalation support and prompt issue resolution.-Proactively addressed service challenges, collaborating with the manager to implement corrective actions when needed.-Efficiently managed customer and meeting planner requests through the EMS reservation system, assigning team members and coordinating equipment/assistance as per requirements.-Provided walk-throughs technical guidance and support to meetings and customers seeking tech services for their events.-Implemented and adhered to Standard Operating Procedures (SOPs) for audio-visual support, as provided by the Director of Technology and Operations.-Planned and supervised monthly preventative maintenance checks to ensure optimal system functionality.-Conducted staff and customer education sessions on the fundamentals of all AV equipment available within the facility.

Chicago, Illinois, United States

Greater Chicago Area

• Negotiates contracts and ensures that negotiations result in the unit cost targets expected and meet the profit objectives of the company• Manages and assigns resources to projects• Tracks and maintains project schedules, task lists, and work allocation• Oversees the flow of communication between team members• Recommends and initiates process improvements• Develops lessons learned and applies corrective action for future projects

Greater Chicago Area

Responsible for coordination of day-to-day operations of the MMS department and providing tier 1, tier 2, tier 3 support and point-of-contact for tier 4 support. Provided conference room design support. Provided white glove(VIP) audio-visual support services for private and public conferences, FRBC President and VPs for the 7th District of the Federal Reserve System.-Telecommunications responsibilities for setup and monitoring of video and audio conferences, video recording, multimedia distribution and scheduling. -Audio Visual responsibilities for development, setup, testing and maintenance of audio visual conferencing solutions.-Develop audio, video and data conferencing solutions using predetermined Audio, Video and UI components such as TVs, Microphones, Cameras, Codecs, AV processing equipment and AMX control systems-Worked with the Network, Architecture, Information security and other IT groups to troubleshoot and support AV equipment or validate design and architectural recommendations as it relates to AV systems.-Managed scheduling and customer communications for Videoconferencing calls and AV conferencing spaces.-Troubleshoot AV, Videoconferencing and Audio conferencing issues (Level 3 support).-Determines equipment requirements and cost analyses for installations, ranging from simple web cam setups to broad complexity conference rooms and auditoriums..-Develops, organizes and maintain standard operational procedures and workflow processes and procedures for AV systems.-Identify and develop manual processes or automated, scripted, solutions for common or difficult tasks.-On-call function that requires 24/7 availability and support for high impact issues.

Greater Chicago Area

Olive-Harvey College

•Ensures availability of functional equipment for Audio Visual requests from faculty and staff, including, but not limited to, resolution requiring laptop/computer set-up, microphone set-up, and usage of control systems like Crestron/Amx or Extron for Smart boards and sound systems.• Provides recording services for conferences and meetings, as needed, and presentation set-ups using presentation software, as required• Provides technology support in coordination with other campus based technical resources and district office technical resources as assigned.• Coordinates on-campus and off-campus special events and facilitates their success by serving as a liaison between the media department and other departments and personnel• Coordinates repair of AV equipment and hardware covered by third-party vendor maintenance agreements.•Has and continues to provide AV Support for events with dignitaries such as Cook County Clerk Dorthy Brown, Minister Louis Farrakhan and live web streaming of conferences with Chicago mayor Rahm Emmanual.

Chicago, Illinois

• Provided technical assistance, troubleshooting and support for incoming inquiries and issues related to computer systems, software, and hardware, in person, via phone and email• Guided customers through problem-solving and troubleshooting processes• Installed and supported software, hardware, peripherals and network tools for employees and clients • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Completed weekly tape backups

Chicago, Illinois

Promoted special events and fundraisers to build awareness of ABJ’s services in the community and engage community leaders in efforts to improve the quality of life in South Shore and its surrounding communities. Responsible for the design, creation, development, management and execution of multiple marketing materials and communication projects including but not limited to: • Redesigned of www.abjchicago.org• Created electronic and print newsletters to distribute to community members and stakeholders • Developed ABJ’s social networking presence to build awareness for ABJ’s programs and services • Designed agency business cards to reflect a high level of professionalism, design and distribution of promotional flyers, and re-design of general agency and departmental brochures• Engaged community organizations and local businesses to acquire donations and build awareness for ABJ’s Sunshine Food Pantry• Analyzed business requirements, researched solutions and provided technology options to meet the needs of the organization and provide technology support by troubleshooting technology (hardware, software, peripherals and network) concerns as needed.• Provided help desk support for 50+ employee workstations and 30 workstations in the Intel Computer Clubhouse• Monitored and analyzed computer usage to ensure that content viewed is appropriate in a family oriented community services organization

Chicago, Illinois

Consultant for Versa (Formerly Xversity at 2 Degrees)Provided project administrative support for 8 congruent projects within HCSC’s Claims Customer Service Process (CCSP) Program. Duties Included:• Coordinating meetings with stakeholders and end users to gather project requirements• Preparing project documentation (project plans, review logs, design documents, project status review presentations)• Tracking and resolving risks and issues that affect project scope and progress• Project management functions and disciplines such as managing deliverable reviews and approvals on strict deadlines.• Worked closely with project manager to drive timely deliverable review and completion• Provided guidance to subject matter experts to ensure deliverables met enterprise wide quality standards.• Reduced project spending by $12,000 per month by predicting process flaws and corrective action.

Chicago, Illinois

Administer HCSC’s Corporate Architecture Process by providing technical guidance and support to internal business customers searching for technology solutions that meet the needs of the business while maintaining stability and making minimal changes to the current infrastructure of HCSC. Personal duties included:• Developed and present presentations to VP Information Technology Group, the Executive Director and Senior Manager of the Enterprise Architecture group.• Redesigned layout, complete weekly updates and maintain the Corporate Architecture Process Intranet site.• Developed new email templates for business communications• Reviewed customer architecture requests for accuracy and impact to corporate infrastructure.• Conducted and coordinate meetings to address issues and expedite completion of architecture review requests.• Worked closely with subject matter experts (Architects, Developers, DBAs etc.) as a representative of internal business customers and their technology needs.

Greater Chicago Area

Business Analyst &Quality AssuranceFortune 500 company United Stationers USTR (Enhanced user interface for auto mail system)· Developed test scripts for use cases for the web pages· Executed test scripts; which included requirements testing, usability testing, functionality testing and range validation testing· Logged issues and bugs discovered on Mantis- an open source issue tracking system· Worked closely with web developers and database administrators to ensure technical specifications were met on strict deadlines.· Maintained communication with client to ensure client satisfaction

Macy'S On State - Chicago, Illinois