Jon Garlock Email & Phone Number

Matawan, New Jersey

 Management of overall professional service (PS) organization, encompassing Engineering, Project Management, Technical Support, and Managed Services; while ensuring high client satisfaction. Close monitoring of full life cycle of all projects, from pre-sales to delivery to the Managed Services Administration of hiring, retention, and training of more than 30 staff for all practices, which involve preparation of professional development plans Leading continuous process improvement efforts implementation and key performance indicators (KPI) reporting to achieve target engineer utilization levels Major contribution to the transformation of Aspire into a $50M profitable, reliable, and reputable PS organization that enabled the delivery of high-quality services on time, under budget, and with high client satisfaction Attainment of 100% employee retention and surpassing expected utilization levels by boosting employees’ morale Key role in the successful gold recertification of the company with Cisco Oversight of the smooth delivery of solutions across diverse practices, encompassing Collaboration, Route/Switch, Wireless, Security, and Data Center, while driving datacenter and client satisfaction Proactive interaction with clients to provide exceptional pre-sales support Establishment of the datacenter practice that drove the improvement of multiple service offerings Completion of all assigned projects in compliance with budget and time constraints that led to utmost client satisfaction

Roseland, Nj

 Management of a four-person group of engineers in maintaining the entire data infrastructures, including servers, storage, network, and telephony across 10 sites with 1,400 users Control, allocation, and monitoring of project budget Achievement of approximately $10K in savings by spearheading the transition efforts, from legacy TDM PBX to Cisco unified communication platform Seamless migration of various IT infrastructures to hosted primary and backup datacenters under budget Provision of guidance and supervision to a team of four in running all systems within the company through careful planning and utilization that reduced operational and manpower costs Creation and implementation of engineering automations and capabilities that streamlined and expedited multiple processes within the company, which involved application for employee expense management and reporting; laptop build process; and server build process

 Demonstration of exemplary performance in accomplishing assigned tasks, thus continuously surpassing various utilization and revenue goals Leadership in improving the engineering performance company-wide through initiation and execution of process improvement efforts