Plan, drive, and hold responsibility for all aspects of technical program governance, communication plans, escalation procedures, program cost / budget management, program level inter-dependencies management between stakeholders.Implement and manage changes and interventions to ensure project goals are achieved.Actively challenge, in a positive and constructive manner, business or technical solutions, methodologies, procedures and ways of thinking with business and technical team members to drive improvements in speed, cost and quality of solutions.Act as the primary internal contact for program activities, leading program review sessions with internal and external stakeholders to discuss cost, schedule, quality, and technical performance.

Led the overall operational strategy for transforming a one-time fee business to a recurring revenue business.Designed and implemented key components of the subscription management platform including Salesforce, Zuora billing, marketing, provisioning, payments, etc. in collaboration with SiriusXM IT.Worked with business partners to assess economic viability of initiatives and projects related to product pricing and performance, promotional programs, ROI analysis, and ad-hoc analysis activities to support the assigned business unitsPerformed analysis associated with sales rep performance, sales force alignment, sales quota design and allocation, and territory optimization.*Transferred to parent company (SiriusXM) once Automatic was shut down due to COVID-19.

Consulting Manager within Infosys' telco practice with project experience including the following clients: COX Communications – Solution owner for the design and deployment of a new digital application created to manage the operational quote-to-cash (QTC) operations across all domestic markets. AT&T – Cross-functional project manager within the Digital Experience organization.T-Mobile - Internal IT Business Partner to metroPCS senior level management for the design, development, testing, and deployment of an advanced consumer payment solution. My responsibilities included but were not limited to product design, project management for all phases of the software development lifecycle, and vendor management / oversight of both onshore and offshore resources.

EQUIP Liberia is a Liberian based health and social welfare non-governmental organization (NGO) working to improve the lives of Liberians by providing access to quality health services at the clinic- and community-level, improved water and sanitation as well as access to expanded justice and protection in relation to crimes against humanity. My direct involvement was management and capacity building of the field office finance, HR, logistics, operations activities and staff as we worked in collaboration with program managers to provide effective and cost efficient program logistics and supply chain management.Managed water/sanitation implementation team (20 people) and oversaw field level activities including site selection, construction planning, purchasing/delivery of materials and physical construction of water/sanitation projects. Responsible for ensuring projects were completed with excellent quality and in-line with both UNICEF and national well and latrine standards. Conducted site visits throughout the project lifecycle.

Strategic consulting, extensive project management, and business analysis built upon BSS/OSS industry best practices and personal experience. Portfolio includes engagements within all areas of the communications / telco industry with vast majority involving the following organizations:Clearwire - Project lead/client liaison for vendor integration and on-boarding duringimplementation and deployment of Amdocs CES (Customer Experience System) including ramp up and transition to Amdocs’ managed services division.MetroPCS – Project lead/client liaison for vendor integration and on-boarding duringimplementation and deployment of Amdocs CES (Customer Experience System) including ramp up and transition to Amdocs’ managed services division.Comcast – Project management, requirements gathering, strategic analysis, and thought leadership using eTom framework as a foundation to ensure compliance with industry best practices.Sprint/Nextel – Boost Mobile project lead and primary liaison to internal development teams during deployment of Amdocs NextGen Prepaid Platform (NGPP) for Boost Mobile. AT&T Mobility – Regression testing of existing functionality to ensure operational stability upon release of new code builds.DIRECTV - Strategic analysis related to new consumer products.

Contract ManagerNegotiate, draft, and execute business contracts for telecommunications services. Review proposed contracts as received from vendors/external partners and propose alternative language or provisions to assure compliance with company policies and standards.Business AnalystCreate detailed business and technical requirement documentation. Interface with business stakeholders and IT Infrastructure teams through all phases of the project to ensure business requirements and design documents are accurately developed and followed. Assist with training and rollout plans for new systems/enhancements to existing system. Maintain a working knowledge of business processes, procedures, and current applications across all business units.Order Fulfillment CoordinatorSystem Analysis to include tracking and reconciliation of orders from input source, downstream to departmental reporting. Developed and implemented process improvement methods that led to streamlined productivity and efficiency within the department. Introduced root–cause resolution that led to increased revenue of $500,000 during a 6-month period. Customer Care RepresentativeRespond to inbound customer service inquiries regarding set-up/installation of new service, billing questions, and troubleshooting of network issues. Provide leadership to less experienced representatives.