Jong Choi Email & Phone Number

United States

Fairfax County, Virginia, United States

• In a customer-facing environment, perform reception and assist customers to provide the best support • Resolve users’ software and hardware issues by providing customized solutions such as setting up VPN, 2FA, SSO, workstation, and peripheral devices • Proficient in supporting video conferencing applications (Zoom, Microsoft Teams, Cisco WebEx, etc.)• Utilize Active Directory to grant users different access based on their role and authority • Provide administrative support by scanning, copying, and filling out documents

Fairfax, Virginia, United States

• Accurately collected more than 80,000 data using automated Python web scraping• Stored collected data in the MySQL database using Django framework• Automated testing was performed during the entire development process• REST API and JSON file Import/Export features were implemented• Created a dashboard for data filtering and displayed on an HTML template using Django ORM

Seoul, South Korea

• Set up new workstations and peripheral devices and provided supports to customers and team members using a ticket system• Reimaged the devices using the company’s configurations (Windows 7 and Windows 10) • Utilized MySQL to update and maintain data entries in the company’s file management system• Diagnosed and resolved software and hardware issues by providing customized solutions• Coordinated the company’s website and FTP server and resolved issues to maintain a stable IT environment

Yeonsu-Gu, Incheon, Korea

• Performed a front desk reception• In charge of purchasing office supplies using a payment system• Handled confidential student records using a file management system

Master Of Science - Ms, Digital Forensics

Bachelor Of Science - Bs, Information Technology

Minor, Computer Software Engineering