Jongsil Adamedes Email & Phone Number

Dublin, County Dublin, Ireland

• Business Owner for the first Artificial Intelligence Chat Bot for SSE Airtriciry Dublin
• Oversees functionality of the Virtual Assistant (VA) tool
• Design and Analyses functional flow improvements and backlog manangement
• Working a incremental AGILE methodology, producing sustainable progress to a AI driven VA
• Collobrating to introduce AI framework to new role and the implication for future AI ventures within SSE Airtricity

Dublin, County Dublin, Ireland

• UAT (Digital) testing new products for internal/external customers (experience in Waterfall and Agile deliveries) Extensive Knowledge of CMS (SSE Airtricity website), OSS (Domestic [OSSR] and Commercial [BEOSSR]) and.
• Experienced in Jira, Confluence, ADO & Figma platform for Project development and delivery
• Manage UAT Digital resource mapping with project and senior management.Liaison with project on Product launch and Business acceptance Expert communicator with multifaced teams in all areas of company and the project(s).
• Report to senior management recommendation and UAT tasks and signoffs
• Report in and Steer Go No Go meeting to release and
• Led UAT Tester for a new platform: BEOSSR – a multi-million Euro project

Dublin, County Dublin, Ireland

• Responsible for the departments Major Business to SME billing account for Commercial Customers
• Oversee, the setup and maintenance of the large customer accountsCreates Contracts and billing procedures for accounts billing over 1,00,000.00 euro
• Manage various accounts: interval MD, and high usage gas accountsConduct pre/post checks for ongoing large venders and review for tariff changes and additional charges
• Fine comb high risk customer to ensure timely billing with accurate tender rates.

County Dublin, Ireland

Highly efficient in the care, management & maintenance of customer accountsResponsible for Team’s PTJs& MMEs Dashboard & bulking billing duties Oversee 208MM InboxCoached New starts for PTJs & MMEs Billing team

County Dublin, Ireland

• Responsible for BSS PEACE PROD Testing of all Home Moves Department processes.
• Tested over 200 scenarios within a two-week deadline.
• Took ownership of HM testing processes and requirements.
• Strong liaison with associated staff, managing staff & IT for the organisation and time management of project progress and reporting.Home Moves Project Lead for Land Lord CAF.
• Initiated the start and development of the LL CAF project, conducted stakeholder consultations, designed project methodology/strategies and time management.
• Lead meetings and proposal for project sign offs. Supervised and trained new team members in HBM processes, compliance and queries.

Brisbane, Australia

• Published column on issues related to Epilepsy health awareness
• Developed Risk Assessment and contingency plans for NGO’s project
• Conducted analysis and development for client epilepsy emergency plan
• Responding to client calls regarding counselling and client support

• Performed general military duties
• Trained in the values of the Australian Army Corp
• Assisted in Lieutenant officer and sergeant training
• Demonstrated successful leadership skills in a team
• Military strategic planning and implementation
• Won the Army Marching trophy

Mirco Certifications - Product Launches, Road Mapping & Strategy, Information Technology Project Management

Mirco Classes: Product Launches Product Road-mapping Product Strategy

Data For Business Pro Certification, Business/Office Automation/Technology/Data Entry

Certifcate, Information Technology

Certified Tester Foundation Level certification

Bachelor Public Health, Public Health, Distinction

Research: Quantitative and Qualitative Epidemiological study design and statistic analysis Project Planning and Policy, Evaluation and.