Director Of Cx Process Innovation @Nahq
Current
Apr 2019 - Present
AeroLeads people directory · profile
Jongsoo Lee Email & Phone Number
Director of CX Process Innovation @NAHQ
at
Samsung Electronics America
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of CX Process Innovation @NAHQ
Location
Fort Lee, New Jersey, United States
Who is Jongsoo Lee? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jongsoo Lee is listed as Director of CX Process Innovation @NAHQ at Samsung Electronics America, based in Fort Lee, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Jongsoo Lee.
Jongsoo Lee previously worked as Senior Customer Service Operation & Planning Manager at Lg Electronics and Customer Service Manager - Cigna Global Health Benefits at Cigna. Jongsoo Lee holds Computer Science from The University Of Kansas.
Company email context
Email format at Samsung Electronics America
This section adds company-level context without repeating Jongsoo Lee's masked contact details.
Samsung Electronics America
Review company-level records connected to Jongsoo Lee before choosing the right outreach path.
Profile bio
About Jongsoo Lee
Experienced CX (Customer Experience) Operations, Planning, and Innovation Leader with over 20 years of hands-on experience in a dynamic customer care environment. Skilled in developing innovative care models that focus on the future needs of customers.Key Skills: CX Strategy Development, Customer Care Management, Team Leadership, Process Improvement, Project Management, Change Management
Current workplace
Jongsoo Lee's current company
Company context helps verify the profile and gives searchers a useful next step.
5 roles
Jongsoo Lee work experience
A career timeline built from the work history available for this profile.
Senior Customer Service Operation & Planning Manager
Multiple Vendor (BPO) management - Contracting, Financial and Performance KPI, Budgeting and Balanced Scorecard managementCollaborate with outsourced vendors to optimize service and quality levels to ensure most efficient use of resourcesMotivate and effectively performance manage outsourced team to ensure delivery of overall targets and business plan.
Nov 2014 - Mar 2019
Customer Service Manager - Cigna Global Health Benefits
Working as Customer Service Manager for Cigna Global Health Benefits, responsible for managing 24X7 Global Customer Service Teams and working with all internal - Provider Relations, Client Management, Clinical Operations, Claims, Eligibility, Premium and Executive Team and external partners - Providers, Link Partners and Third Party to consistently deliver.
Oct 2011 - Oct 2014
Ne Regional Dispatch Manager
Recruit, train and supervise 50+ Routers, Dispatch Specialists, Capacity Managers and Five Supervisors while handling 3000+ work orders daily for the entire Northeast Region. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient.
Jun 2009 - May 2011
International Customer Service And Sales Manager
Managed a team of 100+ CSR/ 7 Supervisors in all aspects of customer service focusing on Customer SatisfactionConsistently achieved record-high customer satisfaction rankings - CSAT, ACSI and NPS, improvements to the bottom line and turnaround of under-performing operationsNewly developed a new concept of Virtual Coach (Help Desk) as the Project Manager by.
Jun 2003 - May 2009
2 education records
Jongsoo Lee education
Computer Science
The University Of Kansas
Ba Degree, Mathematics
Thomas Edison State University
FAQ
Frequently asked questions about Jongsoo Lee
Quick answers generated from the profile data available on this page.
What company does Jongsoo Lee work for?
Jongsoo Lee works for Samsung Electronics America.
What is Jongsoo Lee's role at Samsung Electronics America?
Jongsoo Lee is listed as Director of CX Process Innovation @NAHQ at Samsung Electronics America.
Where is Jongsoo Lee based?
Jongsoo Lee is based in Fort Lee, New Jersey, United States while working with Samsung Electronics America.
What companies has Jongsoo Lee worked for?
Jongsoo Lee has worked for Samsung Electronics America, Lg Electronics, Cigna, and Dish Network.
How can I contact Jongsoo Lee?
You can use AeroLeads to view verified contact signals for Jongsoo Lee at Samsung Electronics America, including work email, phone, and LinkedIn data when available.
What schools did Jongsoo Lee attend?
Jongsoo Lee holds Computer Science from The University Of Kansas.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial