Jonathan Guerra Email & Phone Number

Austin, Tx, Us

Austin, Tx

Pleasanton, California, Us

Responsible for the entire customer lifecycle, from Net New, Customer Base, & Renewal for Healthcare & Higher Education, with some NFP and Government included. Responsible for developing and maintaining relationships with customers and channel partners with a focus on deal management and connecting customer needs with specific specialized products Workday solutions.Develop and drive the overall strategy for our customer base, by aligning to customer business objectives and building & maintaining long-term relationships while identifying potential Workday solutions for existing specialized products customers.Maintain healthy adoption and ensure customer satisfaction and renewal.

Pleasanton, California, Us

Lead engagement for renewal contracts, and partnered closely with Customer Base Account Executives on use case expansions.Created and executed success plans for key stakeholders at Medium Enterprise companies. This includes, building C-level relationships, capturing customer requirements, creating deployment plans, scoping with internal and third-party professional services, and reviewing & executing SOWs.

San Francisco, California, Us

Promoted product adoption for Strategic Large Enterprise Oil & Gas and Airline customers by providing hands-on technical demos, coached prospects on how to design their proof of concepts and presented them to key stakeholders, and held live technical demos/webinars with over 200 attendees, monthly. Penetrated new business areas like sales planning, supply chain, and asset management to increase product footprint while leading the sales cycle from start to finish.Was described by leadership and field sales as adding “immediate value” and setting a benchmark for future hires.Coordinated resources throughout the sales cycle, including product support and sales engineeringProvided initial product demonstrations and general support to prospective customersProvided regular reporting of pipeline and forecast through SalesforceWorked effectively within a team environment to maximize revenue potential and ensure customer success

Seattle, Wa, Us

Worked with incumbent and non incumbent DMR and VAR partners such as SHI & FedResults/Carasoft to execute both Federal and State government contracts while meeting government RFQ requirements.Promoted adoption & enablement while sourcing net new revenue for strategic East Coast Public Sector accounts.

Tempe, Az, Us

Ranked the #1 Account Manager during Q3 2017 for overall performance score and retention percentage. Received numerous 5-star reviews on the Main Street Hub Google business page.Responsibilities include; onboarding customers, analyzing performance metrics to optimize campaigns, retaining existing book of clients, upselling accounts, implementing advertising campaigns, managing customers online presence on Twitter, Facebook, Instagram, Yelp, Google, and Foursquare.

San Francisco, Ca, Us

• Team lead for End Of Service/Churn department. Responsible for named accounts nationwide, end of service/cancellations, and all onsite and offsite onboarding for the EAT24 Driver App. Point person for escalated conversations. Best saved account ratio in company history of over 54% and rising. Instrumental in the ongoing development of the Churn department’s ‘best practices’ for End Of Service. Responsible for creating curriculum and training all new account managers on how to prevent churn.• Additional responsibilities include; leading weekly team meetings, hosting marketing events, account onboarding support, keeping and maintaining the value/revenue stream of existing relationships, providing advanced technical support, helping partners meet and exceed revenue goals through analysis and consultation.

San Francisco, Ca, Us

Co-managing marketing, events and community engagement initiatives, scheduling and creating content for all social media pages; Increased Instagram followers by 500%, pitching, negotiating, and securing marketing trade agreements for events such as Eat Real Festival and Oakland Music Festival, writing and researching content for weekly e-newsletter campaigns reaching 750K+ subscribers with a $75K in-kind market value, organizing and executing multiple monthly marketing events of up to 300 guests, tracking basic metrics through bit.ly and MailChimp, partnering with GoVoluntr and local NPOs to create volunteer opportunities during the annual Yelp Helps campaign

Oversee the event planning and management for high school and junior high events, facilitate creative planning meetings, organizing a more structured environment for the students, motivating student leaders to a higher level of discipline in music and leadership, overseeing and teaching the utilization of sound equipment and recording software during events

Berkeley, Ca, Us

Oversee all aspects of creative event planning of Sunday evening events, scheduling of volunteers, creating new musical arrangements, managing equipment inventory and utilization, facilitating communication between upper management, employees and volunteers

Berkeley, Ca, Us

Independently contracted to lead worship services, create musical arrangements and set lists, manage and lead band rehearsals, create lead sheets and powerpoint presentations

Seattle, Wa, Us

Berkeley, Ca, Us

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