Leading the Product, Tech, IT and Data teams within NexampNexamp develops, deploys, and reliably operates clean energy infrastructure, accelerating the transition to a renewables-dominated energy grid. We enable the decarbonization, electrification, and energy cost management goals of our customers through our comprehensive platform and best-in-class service.

Brickyard Mountain Consulting offers business consulting services to enable business and technology transformation. We build new capabilities to help companies achieve their growth ambitions.

Leading the Product, Tech and Operations teams within AffintyXAffinityX is the white label creative and marketing services partner behind the biggest names in local marketing. We are the secret weapon of the world’s best media companies, local agencies, marketing services companies, and more. Our purpose-built technology, local media expertise, and world-class infrastructure delivers more than 5 million fast-turn projects per year, from logos to websites to programmatic advertising and beyond.

Held multiple roles guiding product development, customer experience, and marketing functions during a high-growth period from startup to billion-dollar revenue. Part of the executive leadership team overseeing growth strategy and customer experience across the global enterprise. Provides leadership across services, digital, and product design teams with the goal of evolving the B2B and B2C customer journeys. Leads strategy development, research, and feature enhancements across all digital and service channels. Supports leadership in crafting global business strategies to remove roadblocks and create alignment across projects and operations. Key driver of multiple new business models responsible for delivering millions in additional revenue over 3-5 years. Manages a global team responsible for expanding the brand’s competitive advantage in design, leading the strategic shift from DIY to “do-it-for-you” creative services. Within that, oversees customer service operations, design support, and a multimillion-dollar global budget.

Transformed a 1000-person global customer service and operations team, setting a new direction and strategy to create a more customer-centric organization and improve retention through exceptional service. Repositioned the service function from a sub-group within marketing into a standalone business unit governed by its own strategy, priorities, and mission. Unified the team around a new vision for raising service quality and accountability. Grew the organization to over 3500 staff, transforming it from a previously underperforming group to one recognized for engagement, culture, and below-industry turnover. Formed a new cross-functional leadership team with representatives from HR, finance, technology, operations, training, and quality control. Identified additional services to drive customer value that ultimately led to a highly profitable graphic design offering.

Owned the global marketing function for product, site, and service, overseeing a 50-person team. Led the development of new products, site enhancements, and services capabilities across all regional markets and customer segments. Delivered numerous capabilities responsible for tens of millions of dollars in incremental revenue.Worked with leadership to construct a new group operating model with the goal of improving productivity across global teams. Led a large team in developing, delivering, and adapting new capabilities to fit individual markets. Partnered with North American, European, and APAC regions to launch new initiatives while ensuring they aligned with localization and global brand standards.

Spearheaded global analytics and product development functions for the North American market. Supervised a team responsible for innovation, optimization, and management of digital and physical products across the portfolio, resulting in millions of dollars in incremental annual revenue. Shaped the strategy for deploying and merchandising new solutions across the website, including definition of target markets and overall messaging. Delivered an average of 10 new products annually with consistent YOY growth. Shifted product strategy away from small, rapid launches to include larger-scale launches aimed at accelerating growth.

Part of the team that established and built out Vistaprint’s physical European headquarters in Barcelona. Was successful in driving aggressive growth, acquisition, and repeat business while maintaining business continuity. Hired and led analytics and retention marketing teams to execute on strategic marketing programs that led to nearly 300% revenue growth in 2 years. Identified and reduced key performance gaps between the European and North American markets. Recognized opportunities for expansion that ultimately grew European business share from 30% to 40% of total sales.

Assembled and led an internal innovation team focused on rapid prototyping of new potential product offerings and opportunities. Leveraged technical and business expertise to develop, test, and evolve MVP’s under minimal time and cost. Saved millions in through testing and rapidly determining market viability. Created the prototype for a B2C concept for in-house printing, shipping, and packaging of digital photos, with the goal of converting customer to high product tiers. Responsible for ideation and launch of Vistaprint’s first digital product line for custom websites, one of the top-performing offerings to-date.

Led the build-out, testing, and scaling of customer service operations while defining the long-term vision for success. Part of a team tasked with rebuilding the website from ground-up and integrating technical capabilities (internationalization, A/B testing, CMS, etc.). Launched VoIP phone platform and enhanced overall infrastructure to improve digital support capabilities. Worked with engineering, finance, and HR teams to scale the business from 10 to 250 call center agents within a year.