• Lead the execution of the territory deployment strategy with inputs to optimization• Support promotional agents through CRM tool (SalesForce) management• Analyze and evaluate territory and channel performance• Effectively manage results analysis and channel reporting to various stakeholders• Participate in the development and implementation of new processes and initiatives to drive activity and incremental channel growth• Ensure integrity, compliance and the optimal performance of current sales lead activity guidelines• Identify, investigate, and lead the resolution process for various data issues• Work collaboratively in a team environment and build on relationships with cross-functional groups such as marketing, regional services and customer care

• Customers business needs analysis, prospection. and representation• Responsible for new revenue generation and incrementation• Creation, implementation of employees engagement programs using Karelab technologies• Development of bidirectional customized communication strategies designed to increase employees’ performance• Management/coaching of a multidisciplinary team (8 employees)• Responsible of customers’ satisfaction and ROI programs• Increase company’s revenue by 1500% (2013-2015). As a result, Karelab figured in the PROFIT 500, Canada’s fastestgrowing companies for 2015 (position 48/500)

• Creating and managing proactive marketing strategies and promotional activities for the consumer market representatives (BRS) in order to stimulate sales and increase performance• Implementation of diagnostic and positioning to identify the nature and mode of actions to improve customer retention rate• Implementation of a sales and loyalty culture/trainings prioritizing the customer experience (from pilot projects to mass launches)• Development of training and communication strategies supporting culture transition (change management)• Relationship management with aliates and direct channels in order to increase adoption rate of new products,offers and services. (Astral, TVA Group, Shaw Media, Movie Central etc.)• Development of tools and automated reports (call center performance dashboards)• Creation of hype and incentive mobilisation campaigns to drive sales and retention results• Managing the Bell Internet and Bell TV hype programs and associated budgets (2M)• Creation and management of a communication web portal to maximize performance (sales, retention and operational KPIs)• Corporate Event Planning (President's Club / Excellence Gala / group of 300 participants)

Main Responsibilities: Providing initial and continuous trainings in order to increase productivity and achieve business revenue objectives.• In charge of providing initial training and coaching to new Bell residential service agents• In charge of creating and providing ongoing trainings to employees and leaders (TTT) on new tools, offers and services