A senior executive with General Management and Sales & Marketing expertise in several service industries over a 29-year period, primarily in the market research space. Proven management and leadership excellence as demonstrated by consistent financial performance and growth. Hands-on management approach with high visibility among employees, clients, and community.AREAS OF EXPERTISE • Sales & Operations Management• Profit & Loss Management• Team Building & Leadership• Organization Integration• Revenue & Profit Growth• Customer Service & Satisfaction• Corporate Vision & Strategic Planning• Change Leadership• Continuous Process ImprovementKEY ACCOMPLISHMENTS• Significantly contributed to account-specific growth and new business development by providing executive guidance to account teams, conducting top-to-top meetings with customers, and problem solving on high-level client business issues.• Credited with leading the growth of a major client account from a U.S. $6MM account to a U.S. $36MM business – the largest client for past employer’s North American accounts.• Consistently achieved and exceeded positive financial results. For example, in a period of 9+ years, assigned U.S. Custom business unit grew from U.S. $68MM to U.S. $265MM in a very profitable fashion (including acquisitions).• Responsible for hiring and directly managing and developing key senior talent at past employers, including executive managers within Marketing/Client Service, Operations, Information Technology, Human Resources, Finance, and other key business areas.• Led cultural change initiatives required for the successful integration of several companies into one cohesive unit.• Achieved strong year-over-year growth (+247%) in the Advanced Analytics area for major existing syndicated Fast Moving Consumer Goods client by focusing teams’ attention on the business development process.